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This Business is not BBB Accredited

Pelican Pool and Spa Service

(562) 824-91816285 E Spring St #410, Long BeachCA 90808-4020

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BBB Accreditation

Pelican Pool and Spa Service is not BBB Accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

This business has no rating at this time.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Pelican Pool and Spa Service

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
10/08/2013Problems with Product / Service | Read Complaint Details
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Complaint
swimming pool redone feb. 2008.march 2008called pelican pools regarding problem with quartz in pool plaster and a plaster ridge.no show.many calls
pool drained and replastered feb.2008.problem with quartz in plaster within a month. Called **** ******* many times regarding quartz problem,pool light not working, and plaster ridge. They came out and fixed pool light and that was all. Sent letters and made many phone calls regarding problems. 2010 we started to see calcium nodules. More phone calls and letters sent.In March 2011 he said if we wanted to wait until September he would show us how to repair nodules. That was the last we heard from him. Our pool service person said they used inferior products in plaster. We paid by personal check $6550.00 Called another pool repair service and they stated the pool would have to be redone and the estimate of $7995.00.Do to health problems we had to relocate to Durham, NC for a lung transplant at the duke medical center and for this reason we had to postpone addressing this problem until now

Desired Settlement
we would like for pelican pool service to drain the pool and redo the pool and use a better product.

Business Response
Mr. ***** knows we are not responsible for calcium nodules, these are caused by his poool service and poor chemical balance as it states in his contract. we are going to calculate how much business this letter will cost us and go after Mr. ***** for compensation.

Industry Comparison| Chart

Swimming Pool Contractors, Dealers, Design, Spas & Hot Tubs - Service & Repair, Spas & Hot Tubs - Dealers, Swimming Pool Service & Repair

Additional Information

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Business started: 07/13/2004
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 842623 for this company. The expiration date of this license is 07/31/2016.

Type: Contractor's License Board

Check License Status: https://www2.cslb.ca.gov/OnlineServices/CheckLicenseII/LicenseDetail.aspx?LicNum=842623

Please note that governmental licensing information may not be current.

Business Management
Principal: John Triesch (Owner)
Business Category

Swimming Pool Contractors, Dealers, Design, Spas & Hot Tubs - Service & Repair, Spas & Hot Tubs - Dealers, Swimming Pool Service & Repair

Map & Directions

Map & Directions

Address for Pelican Pool and Spa Service

6285 E Spring St #410

Long Beach, CA 90808-4020

To | From

LocationsX

1 Locations

  • 6285 E Spring St #410 

    Long Beach, CA 90808-4020(562) 824-9181

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Pelican Pool and Spa Service is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Swimming Pool Contractors, Dealers, Design

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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