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Pelican Pool and Spa Service

Phone: (562) 824-9181

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
10/08/2013Problems with Product / Service | Read Complaint Details
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Complaint
swimming pool redone feb. 2008.march 2008called pelican pools regarding problem with quartz in pool plaster and a plaster ridge.no show.many calls
pool drained and replastered feb.2008.problem with quartz in plaster within a month. Called **** ******* many times regarding quartz problem,pool light not working, and plaster ridge. They came out and fixed pool light and that was all. Sent letters and made many phone calls regarding problems. 2010 we started to see calcium nodules. More phone calls and letters sent.In March 2011 he said if we wanted to wait until September he would show us how to repair nodules. That was the last we heard from him. Our pool service person said they used inferior products in plaster. We paid by personal check $6550.00 Called another pool repair service and they stated the pool would have to be redone and the estimate of $7995.00.Do to health problems we had to relocate to Durham, NC for a lung transplant at the duke medical center and for this reason we had to postpone addressing this problem until now

Desired Settlement
we would like for pelican pool service to drain the pool and redo the pool and use a better product.

Business Response
Mr. ***** knows we are not responsible for calcium nodules, these are caused by his poool service and poor chemical balance as it states in his contract. we are going to calculate how much business this letter will cost us and go after Mr. ***** for compensation.

Industry Comparison| Chart

Swimming Pool Contractors, Dealers, Design, Spas & Hot Tubs - Service & Repair, Spas & Hot Tubs - Dealers, Swimming Pool Service & Repair

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.