BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 01/07/2003

Mountain View Pools and Spas, Inc.

Phone: (626) 303-3758

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
05/12/2014Problems with Product / Service | Read Complaint Details
X

Additional Notes

Complaint: I work for a hotel chain in Hollywood called Loews Hollywood hotel. They assigned me to do a pool training course for our pool. I was signed up to do a two day class in Monrovia,(national pool tech training course.)my company paid almost $400.00 for the course. First day was October 12th and second day was October 19th with the exam at the end of training. Total sixteen hours. I completed the course, done the exam. Week or so later got the results, you need a passing score of 75%,my score was 73%.they notified me in the mail that I had failed so I notified my company. They also said I have 90 days to take the exam again at their office free.my complaint is when I called their office a lady called ******** answered the phone. I told her I was sure I passed the exam even the instructor on that last day said you should not have a problem. When I asked her can she send me out a copy of my test which I underwent, she said absolutely not we don't send out your test results. All I want is to see the answers I got wrong and study hard to correct my mistakes' argued with her that my company spend a lot of money sending me here, the least you could do is send me my failed test sheet. She again said no we do not do that. I talked to my company and was annoyed the way I was treated. Told them if I failed then why cant they at least send me my failed test report. I have being working a lot and also being involved in a bad motor accident, which took a lot of my time away from studying. I am working in the hotel industry for ten years. Worked on the pools all the time and have great knowledge at what the pool and spa chemistry should be.I don't have time to go down to their office again and retake this exam. Probably going to get the same treatment and results. Also may I add the amount of information the instructor thought us was too fast and very little time to under go. I am not a pool contractor. I am a lead maintenance engineer and take care of a fifty thousand gallon pool.
Product_Or_Service: national pool tech training

Initial Business Response
Hello,
Please be advised that this person is mistaken. Mountain View Pool and Spa's Inc. does not hold the classes this man is speaking of and should not be slandered.
The class he attended was held by National Pool Tech Training, of which I am the instructor. Of the class he attended, 84% passed the class and 47% of them scored in the 90% bracket. The National Swimming Pool Foundation designed and regulates this course. Although the class is challenging, all the necessary information is provided to aid in their success. I have taught this class since effectively since 1999 and my success rate can be verified via the National Swimming Pool Foundation.
Hopefully this addresses your concerns. Please notify me once you have resolved this with *** ******* ******* **********

Respectfully,

***** ** ****
Mountain View Pools & Spas
MountainViewPools.com

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Swimming Pool Contractors, Dealers, Design

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.