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Anderson Pool & Spa

Phone: (909) 593-7970

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
01/14/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Product Quality Complaint Issue

Complaint: After having my pool re plastered, the plaster was full of discolored splotches. Several complaints by me were ignored. I'm very unhappy with company.
After having my pool was re-plastered and having done everything required for a new start up, the new plaster had discolored splotches throughout. I called several times to register my complaints and was told different things to try to get rid of the splotches. They never went away. I was told that they would come out to check out the plaster but no one ever came out. ****, the sales manager, told me he and the owner of the company would come and look at it but they never did and never contacted me. The splotches are still present and it has been several months.

Initial Business Response
*** complain regarding dis-coloration of plaster, please refer to the contract special remarks: All swimming pool plaster is subject to staining due to local water condition or improper service that is performed by buyer. The plaster is not warranted against checking ( i.e small hairline cracks), dis-coloration, staining, degree of whiteness or uniformity of color.
Please let me know if you need any other information.

Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.

Industry Comparison| Chart

Swimming Pool Contractors, Dealers, Design

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.