BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 08/16/1989

Contractors State License Schools

Phone: (800) 581-8093

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service5
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints5

Complaint Breakdown by Resolution

Complaint Resolution Log (5)BBB Closure Definitions
08/14/2013Problems with Product / Service | Read Complaint Details
X

Complaint
On July 15, 2013 I signed up for a class on-line with Contractors State License School. A local rep from the company called and noted that the class dates were different than were noted on the website. I realized that the dates would not work for me and requested a refund. The rep was extremely rude and would not provide me with the contact information for who I needed to speak to in order to get a refund. He also sent me a "Agreement" which I was supposed to sign in order to be enrolled in the class. I never signed the Agreement. I did, however, notice a phone number on the Agreement. I called and was told I needed to speak to ***** ******** After several calls, I got ***** on the line and explained to him the situation. He asked that I send him an email with the details, which I did. I didn't hear back from him, so sent several additional emails and left messages. Finally, I heard back from him on 5-6 days later and he said we would have a refund in 5 days - and if not to give him a call. I has now been 7 days and no refund. I cannot reach ***** and the people in the office are giving me the run around. They now say it will be 5-10 more days until we receive the refund. I will dispute with my credit card company. The customer service has been terrible. I will never do business with this company again.
Product_Or_Service: ICC Residential Training Course
Account_Number: Agreement #XXXXXXX

Desired Settlement
I would like for the company to do what they said they were going to do and refund me my money.

Business Response
CSLS has agreed to refund consumer the full amount of enrollment. Confirmation of payment sent to consumer via email as well as voice messages. CSLS also would like to extend free service to consumer in an effort to remedy further his disposition. We wish him the best.

04/29/2013Problems with Product / Service | Read Complaint Details
X

Complaint
I registered their April.06 Blue Print class for West Covina Campus on March.26. And I got a email on April.05 at 4:46pm which says the class have been moved to May.04 at ****** ******* They can't change that at last moment. I choose West Covina because it is closer to me. Orange is too far. I ask for refund but they said there is no refund.
Product_Or_Service: Blue Print Reading Class

Desired Settlement
I registered for West Covina campus and they can't just change it at last moment. If they cancel that class, they have to give me my money back.

Business Response
CSLS will be issuing a full refund to cardholder within five to ten business days. CSLS also wishes to give cardholder a credit in the amount of $100 that can be applied towards any future service in an effort to create goodwill with cardholder. Several attempts have been made to reach cardholder (messages left on voicemail on three separate occasions) with no returned call. CSLS wishes cardholder the best in all endeavors and hope to assist him in the future.

Final Consumer Response
They only want to refund $100. That is not right! They cancel the class and don't want to give me my money back!

02/17/2014Problems with Product / Service
11/15/2013Problems with Product / Service
12/04/2014Problems with Product / Service

Industry Comparison| Chart

Schools - Business & Vocational

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.