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Bay Harbor Roofing Company

Phone: (310) 489-1659

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
01/14/2014Problems with Product / Service | Read Complaint Details
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Complaint
Bay Harbor roofing contracted to install 5-step water proofing system on my DECK at above address.
Bay harbor roofing installed roofing material.
Bay Harbor roofing contracted to install 5-step water proofing system on my DECK at above address.
Bay harbor roofing installed roofing material. Bay Harbor Roofing installed roofing material which is not allowed for walking. That resulted in serious leaks and destruction in our personal property. *** ******** avoided us for several years. I have mailed him several notices and left messages and he kept ignoring us until the problem bacam very big. *** refused to take any responsibilities on his wrong doing. I need resolution immediately

Desired Settlement
Repair

Business Response
1. I installed a deck system for *** ***** approximately 2005.
2. The warranty officially expired in approximately 2012.
3. *** ***** installed Tile over my deck system which releases me of any warranty.
4. In approximately May of 2013, *** ***** complained about a leak. After I inspected the complaint I found clear evidence that something was dropped on the deck and made a large crack through the tile and damaged the membrane.
5. *** ***** took me to court and *** ***** lost the case. Judgement went on my behalf.

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Roofing Contractors

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.