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BBB Accredited Business since 02/07/2013

Sneha South & North Indian Restaurant

(408) 481-07001214 Apollo Way #404-B, SunnyvaleCA 94085-5408

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BBB Accreditation

A BBB Accredited Business since 02/07/2013

BBB has determined that Sneha South & North Indian Restaurant meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Sneha South & North Indian Restaurant's rating include:

  • Length of time business has been operating.

Factors that raised Sneha South & North Indian Restaurant's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
08/30/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Product Quality Complaint Issue

Complaint: Food served is bad
On 01 Aug 2013, visit to restaurant for lunch buffet is not satisfactory.The food served is bad and is already spoiled with no quality in the food. When checked with the front desk guy, he says we will check and nothing happened and also says the food is preserved for longtime in the refrigerator.

Business' Initial Response
we did received complaint,my certified food manager on hand did talk to customer and got the input regarding spoiled dal curry.we did sampled the dal curry from buffet and didn't find any thing wrong except more on lemon juice.My certified food manager did explained to customer.We took this complaint very seriously and we replaced existing dal curry in the buffet line up with the new dal curry.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Restaurants, Caterers, Banquet Facilities

Additional Information

top
BBB file opened: 02/07/2013Business started: 01/01/2009
Type of Entity

Corporation

Incorporated: May 2008, CA

Contact Information
Principal: Krupar P. Reddy (CEO)
Number of Employees

10

Business Category

Restaurants, Caterers, Banquet Facilities

Products & Services

This company offers south and north Indian cuisine, seating for 200, banquets and catering.

Map & Directions

Map & Directions

Address for Sneha South & North Indian Restaurant

1214 Apollo Way #404-B

Sunnyvale, CA 94085-5408

To | From

LocationsX

1 Locations

  • 1214 Apollo Way #404-B 

    Sunnyvale, CA 94085-5408(408) 481-0700

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Sneha South & North Indian Restaurant is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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