Complaint I have complained and complained about cockroaches in my apartment. Now I have large roaches crawling in my bed as I sleep. This has been going on for more than a year now. It has gotten worse during the last few weeks. With roaches in the kitchen and bathroom and now my bed.
Desired Settlement Fix the problem or refund my rent.
Business Response We have received and reviewed the concern from the consumers and have found the following. The onsite manager was informed of a possible roach problem of which she informed the resident that a fumigation treatment would be needed and she would coordinate a spraying as soon as possible. The tenant refused ******* as he alleged the treatment would not be effective and would not deal with the problem on hand. The manager offered additional resolutions by having a company maintenance technician enter his apartment and check for any possible holes, cracks or crevices that might be the entrance point of said bugs. The tenant at first was a bit reluctant to have this occur as he didn't think this would help, but eventually permitted access.
The manager has advised the resident that a fumigation treatment is necessary not only to aid with the problem, but to serve as preventative measures for any future problems. We are awaiting for the tenant to cooperate and permit us access to perform a fumigation treatment.
Complaint This Property Management Business is substandard and does not live up to lease agreements. i.e broken elevator, blocked fire exits, etc. 10 days ago, the elevator motor in *** S. ********* ave caught fire, as such, the elevator is no longer operable and, according to Statewide Enterprises, will be out for an extended period of time- we've lost a ******* that we signed leases for- elderly tenants are forced to walk five flights of stairs, as well as injured vets. Statewide Enterprises has offered no solution, nor compensation. Additionally, the contractors they hire regularly block fire exits with construction debris as well as dangerous sharp objects like nails, broken metal, etc. Complaints are constantly made and little, if anything, is ever addressed. I'm not sure how statewide got an A rating with the BBB, but your standards are far far FAR too low
Desired Settlement A rent reduction until the issue of the elevator specifically is addressed.
Business Response An electrical fire occurred on March 30, 2014 which caused damages to the elevator control panel. As a result the elevator became inoperable. We are currently working diligently to restore and repair all damages. We are in the process of calculating and issuing temporary rent credit for the inconveniences. Letters are scheduled to be mailed out by no later than April 18, 2014. We will be investigating the alleged claims of "the items being left behind and the fire exit obstructions". Any complaints, remarks or concerns always take priority and we invite all residents to contact our corporate office if there any objection to problems not being addressed in a timely and professional manner.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.