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BBB Accredited Business since 05/11/2012

Dollar Shave Club, Inc.

(310) 975-8528PO Box 5688, Santa MonicaCA 90409-5688

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BBB Accreditation

A BBB Accredited Business since 05/11/2012

BBB has determined that Dollar Shave Club, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Dollar Shave Club, Inc.'s rating include:

  • Length of time business has been operating.

Factors that raised Dollar Shave Club, Inc.'s rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 10 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

10 complaints closed with BBB since March 10, 2013
Complaint TypeTotal Closed Complaints
Delivery Issues4
Problems with Product / Service6
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 10

Additional Information

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Business started: 06/30/2010
Type of Entity

Corporation

Incorporated: January 2012, DE

Business Management
Principal: Ms. Janet Song (VP, Ops & Member Services)
Number of Employees

48

Business Category

Razors & Razor Blades

Alternate Business Names
Dollar Shave Club, DSC
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