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Consumer Complaints

BBB Accredited Business since 07/20/2001

TruMark Real Estate Management & Services

Phone: (818) 246-7221

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
11/06/2014Problems with Product / Service | Read Complaint Details

Having ZERO costumer service, this is the worst company ever!
Always speak to you condescendingly and they only care if it helps them.
The never reply
This is copied and pasted email of recent correspondence between ********** **** and also **** *********.

This list of poor service complaints and well general awful character of this company are endless.
But this is about my money they owe me or the landlords the represent owe me.
This over 7 month wait comes after an onslaught of them harassing me for every renter code detail imaginable and I relentlessly dealt with that and resolved every issue they had which were all just fishing for ways to get me out of my rent controlled apartment or charge more rent.

Attached email pasted here:
**** and *****
Just in case you don't know the law.
I'm sure you know it but choose to ignore it unless it suits you.
You seem so sure only when you want something form me.
This is California law that states last month rent is included ion the interest gathering of deposits!
So it is double the money stated and needs to also be paid ASAP.
This is total BS as that letter with in last couple weeks though I have asked about this for over 7 months.
I will next be contact someone for legal advise
Plus will be contacting the better business bureau about your company and its practices.
You have till then end of the moth before I take this as far as I can take it.
Just for good measure will have a long talk about you and your company either way!
Not best regards,
California Civil Code Section 1950.5 governs security deposits in the state of California, but if your rental unit is under rent control you may have additional protections beyond those stated in this article.

1. All Security Deposits Are Refundable, Even If The Lease Says Otherwise.
Pursuant to California law, the total security deposit (including last month's rent, a processing fee, a cleaning fee, etc..) cannot exceed two month's rent for an unfurnished apartment. California Civil Code Section 1950.5(m) prohibits any rental agreement, or lease, from characterizing a security deposit as "nonrefundable." There is no such thing as a non-refundable security deposit no matter how it is characterized (last month's rent, move-in fee, pet deposit, key deposit, etc...). All money paid by a tenant beyond the first month's rent is refundable.

When a tenant moves into a rental unit, the tenant should take detailed pictures evidencing the condition of the rental. Pictures should be taken close up with a quarter serving as a metric, and from a distance. In addition, the tenant should write down any damage and report it to the landlord via a dated written letter. Keep a copy for your records along with proof of mailing.

When a tenant provides his or her 30 day written notice that she or he plans to move-out, the tenant should also request a walk-through. Regardless of whether a walk-through is or is not provided, the tenant should again take detailed photos of the rental at move-out.

2. Interest May Be Owed On A Tenant's Security Deposit.
Although California state law does not require a California landlord to pay a tenant interest on the retained security deposit, 15 rent-controlled cities do require landlords to pay interest on the security deposits they collect from their tenants, which includes the last month's rent if you have lived in the rental for at least one full year. Only three of these rent-controlled cities specify the interest rate to be paid, including: Los Angeles (1.76% for 2009; 0.55% for 2010), San Francisco (3.1% for 2009), and West Hollywood (0.5% for 2008 and 2009). ***** ****** is considering new legislation.

In the city of Los Angeles, since 2004, interest payable to tenants in rent controlled units may be determined in one of two ways: 1) the simple interest rate established by the Rent Adjustment Commission (See Chart Below); or 2) the actual amount earned on the security deposit. If the second method is selected by a landlord, the the landlord must provide the tenant with a copy of a bank statement indicating the interest earned on their deposit for the year. I

Desired Settlement
I would like them to pay the full amount of interest accrued on my deposits which was made over 20 years ago ASAP.
This is there numbers and they say it is only deposit yet by law the r last month rent is also considered part of the interest gathering amount.

There numbers are based soley on deposit and do not include the last monts rent, but the law says it does include last month as deposit amout.

They also sent a PDF stating this will be paid on vacating the premises.
Also not what the law says.

This is more attached correspondencs after over 7 months of barely a reply unless they want someting from me then its threats.

Attached email pasted:

That is unacceptable information.
First: I paid a last months rent also which under law would be considered a deposit.
So it was $1500
Second I do not need to wait until I move out as per the law.

How and when is the payment of interest on security deposits to be made?

During the Tenancy. A tenant is to be given the unpaid accrued interest on security deposit in the form of either a direct payment or a credit against rent. The landlord must choose be- tween the two (2) methods of payment and must notify the tenant in writing of his/her choice. The landlord may choose to pay the accrued interest on a monthly or yearly basis.

The real joke about all this is Trumark hounded me about every silly detail for months over the last year.

When I ask for something it falls upon deaf ears.

Please fix this incorrect information and tell me how it will be given to me.
Rent credit or check is fine.
I will start calling **** the owner myself.

Business Response
Company Info: Trumark Real Estate management & Services

Consumer Name: ******** *******
Address : **** ******** Bl. ****** ***** CA XXXXX

A rent credit of $338.39 was issued on 09/01/2014 for security deposit interest. Tenant rental check # XXXXX was posted on 09/05/14 bringing his account to zero. His monthly rental amount is $923.00 ******** ******* signed a Rental Agreement on 10/27/93 acknowledging the First month's rent of $750.00 and a Security Deposit of $750.00, for a total payment of $1500.00 The credit issued to ******** ******* was based on the interest on the retained security deposit of $750.00
Trumark Real Estate Management & Services is willing to submit to the BBB a copy of the signed Rental Agreement confirming the above statement is correct.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

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