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Consumer Complaints

BBB Accredited Business since 08/23/2004

Beven & Brock Property Management Company, Inc.

Phone: (626) 795-3282

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
01/01/2015Problems with Product / Service | Read Complaint Details
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Complaint
I was told when i moved in a one bedroom i would get a parking spot and it goes in oeder of senority i have been a renter for about 2 years
I was told when i moved in a one bedroom i would get a parking spot and it goes in oeder of senority i have been a renter for about 2 years and have not yet received a space but the two residents who moved in after me have recived parking spots

Desired Settlement
i would like my rent to be discounted since i pay rent like everyone else who get at least one space and i do not along with reimbursment of my parking permits for the last and current years

Business Response
Dear ****** ... I have spoken with your resident manager, ************ about this. It is my understanding that he will offer you a parking space. If you have not resolved this with him to your satisfaction, please call or write to me. *** *****, XXX-XXX-XXXX or *********@BevenandBrock.com

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like my city parking pass to be paid / reimbursed for in amount of 90.00

Final Business Response
Your request is approved. Please contact me at *********@BevenandBrock.com to arrange pick-up of payment.

Final Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your response and resolving this issue

04/07/2015Problems with Product / Service | Read Complaint Details
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Complaint
Impossible to reach by phone. Returns call one out of ten voicemails left. Service is non-existent.
Problem 1: Ignores my emails or calls regarding an issue with scheduling a fire sprinkler service from February to March 2015.

Problem 2: Almost every request by me left on the phone would be ignored throughout my experience ever since March 2014 to present.

Problem 3: Email requests are not responded quickly enough. Some are ignored.

Desired Settlement
Just take care of my requests. If not, I want my HOA fees back.

Business Response
Contact Name and Title: *** *****
Contact Phone: XXX-XXX-XXXX
Contact Email: *********@BevenandBrock.com
**** ... Please call, or e-Mail me directly. *********@BevenandBrock.com, XXX-XXX-XXXX, or **** ***** at ****@BevenandBrock.com. either of us should be able to help you. We are the owners of the company, and I can assure you that each of us responds to our e-Mail every day. If you call or write, and either of us is temporarily out of the office, please leave us some details as to how we can help you with this Fire Sprinkler issue so that we can go right to work on the appropriate solution.

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Property Management

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.