BBB Business Review

BBB Accredited Business since 06/03/2004

Alliance Property Management, Inc.

(323) 735-50104000 Venice Blvd, Los AngelesCA 90019-6008

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 06/03/2004

BBB has determined that Alliance Property Management, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Alliance Property Management, Inc.'s rating include:

  • Length of time business has been operating.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Alliance Property Management, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
10/29/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Under the CA Tenant Act, residents were not responsible for "wear and tear" costs and were charged in-full from the deposit. Company is unresponsive.
Upon move-in in July 2013, the state of the apartment was not in pristine condition. Tentants were charged $330 our of the security deposit for "General Clean: Blinds, Fans, and Refrigerator" - there is no legal claim to substantiate these costs as the tenants responsibility, given that the unit was vacated for a substantial amount of time prior to our time in the unit and these elements were not clean upon move in. According to the security deposit statute, the windows are in "the same state of cleanliness" as at the beginning of the tenancy. The statute does not allow the landlord to deduct from the security deposit to do this cleaning.

The CA Tenant Act also clearly states that tenants are not responsible for full-cost of painting unless they vacated the unit for less than six months. In the itemized statement received, the charges for all paint totaled to $640 - which tenants were charged for out of the security deposit. Tenants are not fully responsible for these costs, given that the unit vacated for over a year. By law, if tenants vacated for 1 year to 2 years, then only one-third of total costs can be deducted from the security deposit.

In addition, we were not contacted with proper documents or a full refund within 21 calendar days, upon move out. Various emails show we requested updates prior to this date, with little to no response, and the letter was stamped by the US post office on August 23, 2014 (22 calendar days). Under California law, 21 calendar days or less after you move, your landlord must either:

1. Send you a full refund of your security deposit, or
2. Mail or personally deliver to you an itemized statement that lists the amounts of any deductions from your security deposit and the reasons for the deductions, together with a refund of any amounts not deducted ... The landlord also must send you copies of receipts for the charges that the landlord incurred to repair or clean the rental unit and that the landlord deducted from your security deposit. The landlord must include the receipts with the itemized statement.

Outside of these deposit issues, we have documents of the following issues throughout the '12-'13 year that were never attended to:
- Amenities never working or fixed: heater
- Termites
- Roaches

There have been various emails sent to Alliance regarding these legal mandates, and receiving little to no response.

Desired Settlement
Unlawful costs taken out of tenant security deposit.

Charged:
$640 - Painting costs (in-full)
$330 - General Clean

Per CA laws, tenants are requesting a refund of:
$426.66 - 2/3 of painting costs (vacated unit over 1 year)
$330 - General Clean (unit was in "the same state of cleanliness" as at the beginning of the tenancy)

Business Response
Tenant(s) moved in on 7/26/2013. They gave notice on 7/2/2014, with a move out date of 8/1/2014; the keys were turned in by the tenant on 8/1/2014. They occupied the unit 1 year and 5 days.
Just prior to their occupancy, the unit was completely painted, cleaned, including the kitchen and appliances, and the carpets were shampooed.
On 8/18/2014, the tenants designated party, ******* ******, was refunded the security deposit less applicable charges for painting and cleaning. The receipts, along with her disposition worksheet, and refund check # **** for $ 1325.00 were stapled together, and mailed within the prescribed time, to the designated party; ******* ******. The check has cleared the bank.
The tenants were not charged for the entire painting as they allege, and this was detailed in paperwork they received.
On 9/8/2014, ******* ****** emailed a demand for a refund of the balance of the deposit or she would file a complaint with the BBB. We replied to her email on 9/12/2014 with the reasons for the deductions made, and the rules governing such.
Painting was $ 1280.00. Tenant(s) charged 1/2 of painting cost: $ 1280.00/.50= $ 640.00.
Revised amount is 1/3 of $1280.00/.33= $ 426.67. The difference is $ 213.33.
Tenant(s) owe 1 day of rent for 8/1/2014 @ $ 74.03 ($ 2295.00 / 31).
Cleaning: 3 bedrooms, 2 bathrooms, kitchen, appliances, and shampoo carpet in living room, hallway, and 2 bedrooms, $ 330.00.
$ 213.33 credit for painting, less $ 74.03 rent, equals $ 139.30.
Tenant will be mailed a check for $ 139.30, plus another copy of the receipt for painting and cleaning.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
Accept the response, as I understand the rationale and further breakdown of associated costs.

Thanks for providing,
*******

04/21/2016Problems with Product / Service

Industry Comparison| Chart

Property Management

Additional Information

top
Business started: 10/31/2002
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 0074261 for this company. The expiration date of this license is 06/11/2017.

Type: Department of Real Estate

Check License Status: http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License id=0074261

Please note that governmental licensing information may not be current.

BBB records show a license number of 01363715 for this company. The expiration date of this license is 10/24/2019.

Type: Department of Real Estate

Check License Status: http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License id=01363715

Please note that governmental licensing information may not be current.

Type of Entity

Corporation

Incorporated: October 2002, CA

Business Management
Principal: Tim Dietenhofer (President)
Number of Employees

5

Business Category

Property Management

Map & Directions

Map & Directions

Address for Alliance Property Management, Inc.

4000 Venice Blvd

Los Angeles, CA 90019-6008

To | From

LocationsX

1 Locations

  • 4000 Venice Blvd 

    Los Angeles, CA 90019-6008(323) 735-5010

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Alliance Property Management, Inc. is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

Additional Email Addresses

X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X
X

Industry Tips for Property Management

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.