BBB Business Review

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BBB Accredited Business since 09/01/2010

Rescue Rooter

Phone: (866) 803-0879Fax: (408) 982-0413View Additional Phone Numbers2305 Paragon Dr, San JoseCA 95131-1309

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BBB Accreditation

A BBB Accredited Business since 09/01/2010

BBB has determined that Rescue Rooter meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Rescue Rooter's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues1
Guarantee / Warranty Issues1
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on Rescue Rooter

Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4 Customer Reviews

Additional Information

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American Residential Services has contacted BBB and requested that we notify consumers that they may contact their corporate office directly at 1-866-803-0879 or via email at wecare@ars.com prior to filing a complaint with the BBB in order to be given the opportunity to resolve the matter directly with them. Should a consumer choose to file a BBB complaint without contacting the company, BBB will process the complaint as any other complaint filed with us.

BBB file opened: 01/29/2003Business started: 01/01/1975
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 765155 for this company. The expiration date of this license is 07/31/2018.

Type: Contractor's License Board

Check License Status: https://www2.cslb.ca.gov/OnlineServices/CheckLicenseII/LicenseDetail.aspx?LicNum=765155

Please note that governmental licensing information may not be current.

Type of Entity

Corporation

Incorporated: December 1985, CA

Contact Information
Principal: Erik Sagli (General Manager) Steve Torres (Assistant Manager)
Number of Employees

45

Business Category

Plumbers, Plumbing Drains & Sewer Cleaning, Plumbing - Contractor

Alternate Business Names
American Residential Services L.L.C., American Residential Services LLC, ARS American Residential Services of California, Inc.

Customer Review Rating plus BBB Rating Summary

Rescue Rooter has received 4.7 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.