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Modern Data Products, Inc.

Phone: (800) 309-0904

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
02/24/2015Problems with Product / Service | Read Complaint Details
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Complaint
I purchased 3 ink toners from ******* ***** and have had another previous order before this one. The last 3 toners all failed. The first ink toner dispursed ink toner powder into my printer, which I had to clean and then the toner stopped working shortly. The second toner ran out of ink before the maximum pages were printer. These are high yield ink toners and it barely printed 1,500 pages. The same happened with the third toner. I let ******* know about this on 1/14/15 but he has failed to assist me and has ignored my request for refund. Instead, he offered me that I should put in 2 orders of 2 ink toners and then get the 3rd free. I refuse to buy from this company and he is making me purchase toner from him even though I refuse to buy from them again. Their product is unreliable and he admitted to the toners not working properly in my email correspondences, which I have kept. I have yet to hear from him again.
Product_Or_Service: ink toner
Order_Number: XXXXXXXXX
Account_Number: cust ** - *******

Desired Settlement
I would like $87.18 back which is part of invoice XXXXXXX.

Business Response
Contact Name and Title: **** ********, President
Contact Phone: XXXXXXXXXXXx322
Contact Email: XXXXXX
Our sales rep did call the customer back. We carry a full range of cartridges for all printers from OEM to Top American Made from MSE or Xerox, and then when a customer just demands the cheapest cartridge out there we have Chinese branded products, most of which are perfectly good for standard black toners. The Hi yiend TN450 should last approx 2,600 pages, but that's highly dependent on the documents your printing. Page yield with all supplies is based on 5% coverage, some documents are much highter. We are happy to field destroy the one bad cartridge, and offer you a good price for any number of other brands. It seems you fully used the second two. And 1,500 is certainly within the range of possible yield. You paid 27 dollars each, free freight no tax. Staples sells OEM for 69 dollars plus tax so 76 dollars for one. We have never had a complaint on this vendor for yield, so we presume you printed heavy and go resonable value on 2 of the 3. Contact ******* for a credit or optional replacement on the defective.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
The business did not handle their response professionally, but I will let that slide. **** claims "when a customer just demands the cheapest cartridge out there we have Chinese branded products" but ******* did not even mention to me the various types of cartridges that they have. I did not reply call them and ask for the cheapest cartridge. ******* was the one who looked up my business and proposed a TN450 product and I purchased it. However, I have received a return label and will look forward to getting refunded or replacement at this point since I have spent so much time already trying to get a response from this company. It's also strange that **** mentioned no one has complained about their products when ******* admitted to the cartridge that I purchased in fact has had issues and now they have changed suppliers so it shouldn't have the same issue again.

04/16/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
Company calls too many times to sell me something I do not want. Asked them to stop, and they continue!
This company has called me three times a week, usually three times in the same day, to offer me some product that I was never interested in. Every time they call, I usually answer on the third call because I am fed up with my phone ringing. I tell them to remove me from the list and I am NOT interested, and the calls stop until the next week or so, then they begin calling again. I am not sure what else to do but file a complaint to get the harassing phone calls to stop!

Desired Settlement
Just to stop contacting me!

Business Response
email received:
Dear ***** ****,
I just want to apologize for the behavior of the rep or reps who have been calling you and failing to make notes on your request. I am available anytime if you just email me here if you ever get called again I will immediately take care of it. We take good customer service very seriously and this should not happen. Please let me know if you have any further problem.
Thank you,
**** ********
President
Modern Imaging Solutions Inc,
Modern Data Products, Inc.

email received:
We apologize for the excessive calls. We use goldmine CRM and we had a new employee who did not make the required notes on the calls. This has now been done.
Thank you,
**** ********
President,
Modern Data Products

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

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