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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||2|
|Billing / Collection Issues||0|
|Total Closed Complaints||5|
Complaint Breakdown by Resolution
|05/22/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to honor refund, exchange or credit policies
Complaint: We ordered an ink cartridge from this company. When we ordered it, their system matched up the ink cartridge that we supposedly needed ( I was not the wiser, im not tech savvy). When we got it, I opened it and started to insert it. It would not go into the printer. It was too big. That is when I noticed they had sent me the wrong cartridge. I called them after reading on the invoice that they have a " no hassle " return policy, and tryed to exchange it. They told me that because I had already opened it, they would not exchange it even though they had sent the wrong one. I believe that they are false advertising, and making promises to customers that they will exchange or return items when they are not willing to do so. I believe that this is theft, and that they are using false statement to gain customers in a way that should be considered fraudulent.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|03/31/2014||Advertising / Sales Issues|
|02/03/2014||Guarantee / Warranty Issues|
|08/26/2013||Problems with Product / Service|
|10/10/2013||Guarantee / Warranty Issues|