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Consumer Complaints

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Right Start Moving Inc

Phone: (855) 805-3383

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
05/26/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Goods were damaged during delivery. Company closed their doors instead of honoring the damage insurance we purchased. Fraudulent practices.
We ordered and paid for the move and moving insurance June XX XXXX. It's currently April 29th and they are no longer in business. They never honored the insurance they promised and we paid for. We Contacted them many times and we're told to wait.

Desired Settlement
I want a refund of the moving cost to cover the damaged goods. And a refund of the insurance that they charged me for and never honored.

12/23/2013Delivery Issues | Read Complaint Details
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Complaint
When this company delivered our furniture the bed was damaged along with broken fish tank and all of my shoes did not arrive along with my clothingetc
Missing a lot of the stuff we had shipped along with damaged and broken products as far as the bed, fish tank, all of my shoes, and half of my clothes, and kitchen products, with wires such as hdmi cords and surge protecters with extension cords as well. Was told that we will be able to make a claim with the insurance company than later finding out the phone numbers have been disconnected and am not able to contact this company in anyway.

Desired Settlement
A replacement for the fish tank and bed, and a full refund for all other items missing. For all missing items they are 2,500 and if bed cannot be replaced or fish tank that is 800 for the replacement items cost.

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Moving & Storage Company

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.