BBB Business Review

What is a BBB Business Review?

Consumer Complaints

This Business is not BBB Accredited

Liberty Relocation International

Phone: (818) 610-2070

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
11/07/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Liberty relocation cost me money for storage as they didn't pay their middle men and never reimbursed me. HAVE HAD NOTHING BUT TROUBLE AND I WISH I HAD NEVER USED LIBERTY. NOT ONLY DID THE JOB COST 4 TIMES THE QUOTE BUT IT TOOKS MNTHS TO GET TO ME IN NEW ZEALAND. THEN THE FREIGHT FORWARDERS WOULD NOT RELEASE MY GOODS TO ME FOR ONE MONTH BECAUSE LIBERTY DID NOT PAY ONE OF THEIR HANDLERS IN TIME. I GOT CHARGED FOR ALL PORT FEES AND STORAGE AS WELL AS DELIVERY EVEN THOUGH I PAID DOOR TO DOOR - LIBERTY ARRANGED IT DOOR TO PORT. I HAVE ASKED *** THE MANAGER TO REIMBURSE ME FOR THE CHARGES I HAVE PAID TWICE 9$3,000 NZ) AAND THOUGHT HE HAS REPEATEDLY SAID YES - HE HAS NOT SDONE SO. I AM SO ANGRY AND UNHAPPY ABOUT THIS I CAN'T TELL YOU HOW STRESSFUL THIS MOVE HAS BEEN BECAUSE OF HIM.

Desired Settlement
I would like the money I had to pay to get the goods stored and delivered to me which is $800 NZ$. I repeatedly gave them my bank acct number as they requested and recepts from customs and storage and they kept saying they would "pay today'. I gave up after a few months as my father was ill. He has since passed and I am moving back to the US. Im still angry and will keep posting negative comments until they pay.

Industry Comparison| Chart

Moving & Storage Company, Movers

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.