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Consumer Complaints

Father & Son Moving & Storage

Phone: (800) 948-3232

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
11/07/2013Billing / Collection Issues | Read Complaint Details
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Complaint
I saw the movers accidentally drop my dresser while going down some steps. I tried filing a claim 1 week after the incident and left a message with the claims department (The number was given to me by my sales rep ***** *********** I never heard back so I left a second message. Since I never heard back I tried getting in contact with my sales rep who never returned my calls or emails. Every single time I spoke with him it was because I had to catch him while he was not on the phone by making frequent proactive calls. He finally gave me an email address to a manager ***** Wells (who works for Go King Mover, and shortly after I sent the message I got a reply that said this."Our policy is you have ninety days after a move to file a claim. I see your move happen on May 3, 2013. We are will past the ninety day mark. Sorry for the inconvenience is may cause. "I replied with this"Hi *****,I spoke with my sales rep ***** ********* 1 week after the incident and he had me call a number which was the claims department. I left a message and never heard back from them. I emailed ***** with pictures and never heard back from him either. I called the claims departments a second time and left a message and a month went by and I still never heard back. This is why it has taken so long I have been running around in circles because no one responds to my emails or voicemails. This needs to get resolved as soon as possible. Thank you for you help.*****"It's been several weeks and no response. I also left her a message with her assistant and have not gotten a response. Just left my 3rd message with her tonight.
Product_Or_Service: Moving Service

Desired Settlement
I desire a full refund of $200 for my dresser. If we would have gotten this resolved 4 months ago, I would have been OK with less. I have invested hours and hours into this and feel like a full replacement is hardly even enough when asking for complete restitution.

Final Consumer Response
From: ****** ****** (mailto:**************@gmail.com)
Sent: Thursday, November 07, 2013 10:45 AM
To: Better Business Bureau
Subject: (SPAM) Re: BBB Complaint Case#20046409(Ref#XXX-XXXXX-XXXXXXXX-X-XXX)
Importance: Low

Complaint resolved

01/11/2016Problems with Product / Service

Industry Comparison| Chart

Moving & Storage Company, Movers

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.