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Consumer Complaints

This Business is not BBB Accredited

Farley Brothers of Lancaster, Inc.

Phone: (661) 200-9233

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
06/27/2013Problems with Product / Service | Read Complaint Details
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Complaint
I hired Farley brothers to do a move from california to illinois, when my households goods arrive I notice my mattress was in a small box and was in contact with the floor so I decide to inspect it, and I found damage, then the box containing my baby mattress look like something roll on top of it and once again the box was open, my baby's health its my life, and both mattresess are brand new, I pay 0 deductible and I claim those items, well they said that the damages are from inherent vice conditions which the carrier does not accept liability. I show then the damage at the exact time they deliver and they agree with me at the time, now its not their problem
Product_Or_Service: moving company
Account_Number: XXXXXX

Desired Settlement
Cal King Mattress 1600Baby Mattress 100

Business Response
we have contacted Allied Van Lines regarding this claim. They can not find any record of the customer filing or contacting them with a complaint. Since the customer does have full coverage, Allied would be happy to assist them if they go through the right channels.
The customer may also contact me directly for help in making the claim.
***** ********
Vice President
Farley Brothers, Inc.
XXX-XXX-XXXX

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I file a claim back in april. Miss **** ** ****** was the agent assigned from Allied to work my claim, so once again their lying, Allied Van Lines give me a claim number XXXXXX. I can not open a new claim because, the claim was close and they didn't want to pay for the damage on my household goods. I have phone numbers, names and a claim number, I can't believe there's no record of me filing or contacting with a complaint.

Final Business Response
******** I will call Allied and ask to speak to **** ******* I do show on your inventories that the mattresses were both stained and soiled before the load. The driver documented the condition of the matts before he packed them . I can send you the copies of the inventories if you would like for you to review. It is standard practice that if the driver inventories show stains and soiled prior top the load, that would not be covered under the coverage. Due to it being prior to the driver loading it.

Industry Comparison| Chart

Moving & Storage Company, Movers

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.