BBB Business Review

This Business is not BBB Accredited

American Nationwide Relocation

(888) 839-9088View Additional Phone Numbers12439 Magnolia Blvd # 134, North HollywoodCA 91607-2450http://www.american-nationwide.comView Additional Web Addresses

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BBB Accreditation

American Nationwide Relocation is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

This business has no rating at this time.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on American Nationwide Relocation

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
01/29/2015Delivery Issues | Read Complaint Details

They've been dishonest & threatening since picking up my property. They refuse to accept payment, adding charges, and holding our property hostage.
Both AllState(aka Paramount Relocation Services) as a broker and Cal Van Lines as the carrier have changed their pickup & delivery dates & times on several occasions. Then afterwards they refer to the contract and their verbal agreements mean nothing. In addition, they have made promises to deliver, then attempted to intimidate & force us into accepting all of their last minute change to accommodate their schedule. We have made several attempts to pay the remaining balance via the same method of payment that was accepted for the last 2 payments that were accepted and processed with no problem. Now, both AllState and Cal Van Lines want a scanned copy of my driver's license and a scanned copy of my credit card, both of which raise serious concerns regarding fraud and their intent moving forward. Also, they are falsifying weight for dog kennels by 1000 pounds which can be confirmed by the manufacturer and as well through visual inspection. On 10-24-2014, they parked our belongings out in front of our house and would not release them without my family conceding all rights to defend ourselves demanding if we wouldn't scan a copy of our driver's license & a scanned copy of our credit card information then cash or cashier's check would be the only other option. For 5 hours we continued to work towards resolution only to have both companies add more obstacles and finally drive away without property.
To date, (XX-XX-XXXX), I have made SEVERAL attempts to pay over the last few days and retain my property but they will not release it without paying extra for the falsely added weight and collect my personal private information.

Desired Settlement
Most importantly, I would like ALL of our belongings returned. I would like a discount for the time and anguish they have kept our property unlawfully as well as reimbursement for any damaged property. We have had to purchase items, such as a washer, refrigerator, mattresses, and clothing due to our belongings not being delivered when they said they would deliver them. This has created financial burdens we would not have otherwise had to endure.

Industry Comparison| Chart

Moving & Storage Company, Movers

Additional Information

Business started: 01/23/2007
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Number of Employees


Business Category

Moving & Storage Company, Movers

Alternate Business Names
Paramount Relocation Services, Inc., United Relocation

Map & Directions

Map & Directions

Address for American Nationwide Relocation

12439 Magnolia Blvd # 134

North Hollywood, CA 91607-2450

To | From


1 Locations

  • 12439 Magnolia Blvd # 134 

    North Hollywood, CA 91607-2450

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*American Nationwide Relocation is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (818) 509-1520
  • (818) 765-9420

Additional Web Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Moving & Storage Company


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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