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Callbox Sales and Marketing Solutions

Phone: (888) 810-7464

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by Resolution

Complaint Resolution Log (3)BBB Closure Definitions
08/12/2013Problems with Product / Service | Read Complaint Details
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Complaint
Callbox contracts to generate qualified sales prospects as defined by the client and then to set appointments with the prospects for the client to converse.Their contract called for them to call marketing officers in the large studios (Warner Bros., Universal, Paramount, Fox, Disney, Sony, MGM) Television Broadcasters (CBS, NBC, ABC, Fox) Cable Broadcasters (FX, Discovery, AMC, ESPN, CNBC, etc.) and large advertising agencies (defined as having revenues exceeding $2mm annual). Callbox had me specially write these telemarketing scripts so that they may be targeted specifically. I also delineated the targeted list of companies. Yet at the end of their definition of execution of our agreement, not one appointment was in the category I had delineated. None wished to speak with me.I spoke with the Callbox representatives repeatedly at the outset and throughout the process. Their job was to open doors and set appointments with qualified prospects who wished to use The Illusion Factorys services and who had an active project to discuss with us.The results that they delivered were not on target in any of the aforementioned categories. In fact, they could not have been further from the mark. With each appointment set, I emailed and called ******* ****** to question why I was not getting what I had paid for. In each conversation, I was given an abundance of double talk and lack of coherent response.I point you to four clauses in their contract with The Illusion Factory found in Section C.2 Type of Campaign:C.2.1 Execute a direct marketing campaign promoting Clients Services to its target market as defined by the client.C.2.3 Perform outbound calls on behalf of Client to Target Business Market as defined by Client.C.2.5 As discovered, qualify Prospects as appointments/leads based on criteria defined by Client.C.2.7 Schedule appointments between Qualified Prospects and Clients sales representatives. Scheduled appointments are exclusive to Clients sales representatives only.
Product_Or_Service: Appointments with qualified prospects
Account_Number: ADIFXXXXXXX

Desired Settlement
Please refund my money on American Express as it was charged.

Business Response
Also see attached.

This client filed charge back for 3 times but lost. Attached is the Chargeback Reply with the Campaign Summary Report and copy of the Kick-Off Meeting Minutes.

He also notified that, he will file a legal case against us but we (Miss ***, *** and Miss *****) have decided not to refund him because we have almost completed the campaign and there are only 2 days that we were not able to fulfill.

03/17/2014Advertising / Sales Issues
02/13/2014Advertising / Sales Issues

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.