BBB Accredited Business since 09/20/2013
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A BBB Accredited Business since 09/20/2013
BBB has determined that Nest Labs, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Nest Labs, Inc.'s rating include:
- 67 complaints filed against business
Factors that raised Nest Labs, Inc.'s rating include:
- Length of time business has been operating.
- Response to 67 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||3|
|Billing / Collection Issues||9|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||49|
|Total Closed Complaints||67|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Nest Labs, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Type of Entity
Incorporated: September 2010, DE
Contact InformationPrincipal: Gordon Turner (World Wide Support Manager) Zach Floca ( Support Program Quality Manager)
Number of Employees
Manufacturers & Producers, Thermostats
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview