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Shield Funding

(888) 882-6117View Additional Phone Numbers6837 Hayvenhurst Avenue, Van NuysCA 91406http://www.shieldfunding.comView Additional Web Addresses

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BBB Accreditation

Shield Funding is not BBB Accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

This business has no rating at this time.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Shield Funding

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
11/22/2013Problems with Product / Service | Read Complaint Details

After completing all required paperwork, my funding was never transferred.
After being approved for a merchant loan, and even after their website says no need to change credit card processors, I went ahead with the processor change over, per their requirements, submitted test batches that I was never told were required, and was later told I needed two of (I had three in by that time), I still have not received my loan payment. I was told it would be "no problem" to get a loan done in a couple of days before I was to leave for a trade show. Over a week later, and after having to re-submit the same information over several times, converting to a credit card processor I didn't want to run, but complying with all of their requirements, I have gotten nothing but excuses such as "I'll check to see if we are funding today, but it should be today or tomorrow", and "we had to see two batches processed before we could proceed" (I had three done by that time.
Very, very poor communication when it comes to when people will have their money (if ever) transferred to them.
When I got onto their website and attempted to live chat, I got the same things "looking into it" and no actions.
When I said I would change my credit card processor back to my original one if I did not see funding by that afternoon, I received one email stating "I'm working on it OK, we needed to see two batches come through" and at that point, three had come through. No money transfer for their contracted loan amount, and even now, another nearly 72 hours later, nothing.
In an industry seemingly plagued with scams and ripoffs, I would think a company would go out of their way to show they are doing their due diligence, but also communicate with their customers so they aren't feeling they are being taken advantage of, if in fact they are not.

Desired Settlement
I would like to see my loan, that was approved and promised, transferred to my account and given a discounted rate for the trouble I've been put through on this.
As stated, I've spent hours of time sending and resending information, as well as set up a credit card processor that I was told wasn't necessary, only to never be given my loan.

Industry Comparison| Chart

Loans - Small Business

Additional Information

Business started: 05/22/2006
Number of Employees


Business Category

Loans - Small Business

Alternate Business Names
Lime Funding

Map & Directions

Map & Directions

Address for Shield Funding

6837 Hayvenhurst Avenue

Van Nuys, CA 91406

To | From


1 Locations

  • 6837 Hayvenhurst Avenue 

    Van Nuys, CA 91406

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Shield Funding is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (888) 546-3180
  • (818) 787-4243

Additional Web Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Loans - Small Business


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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