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AutoLoanSolutions.com

Phone: (888) 269-2777

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
12/30/2014Problems with Product / Service | Read Complaint Details
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Complaint
Numerous contacts by e-mail, phone and Web Chat (from autoloansolutions.com) have not provided information on requested loan.
Correspondence started on October 9, 2014 and at that time, I was transferred from ************** a sales/finance Representative to a ************ (October 17, 2014). From there on, I have spoken with **** on the phone a few times, first to indicate that a loan could be obtained with a down payment, then subsequently to nail down how much and availability of both the loan and the type of vehicle.
I had e-mailed a copy of my payroll statement and alerted my payroll department that someone was going to be calling to inquire about my employment status, etc.
I have numerous e-mail messages asking for this information and I either get that **** is working on it, or he will be giving me a phone call in 15 minutes, or other time frame ... that call is never initiated.
I have called and left messages for both **** as well as his associates, to be given a call back.
I went onto their website (autoloansolutions.com) and used their chat feature to ask for assistance in getting a return call.
I have also requested in e-mail that if **** is too busy, to please transfer to another agent.
I received a text from autoloansolutions asking me to inquire about their X-Mas specials. I felt that it was adding insult to injury as I can't get **** to either return my calls or transfer me to another agent.
I have e-mailed him yesterday (December 18, 2014) and let him know that I had exhausted all avenues and that I was going to be putting in a complaint with the Better Business Bureau.

Desired Settlement
I would like a definitive answer on the loan request from anyone of their agents.

Business Response
Mr. ******* has mistakenly identified www.autoloansolutions.com, an Internet Brands, Inc. property, as the website he contacted regarding his reported loan request. Since Mr. ******* lives in Canada, he contacted www.autoloansolutions.ca, an entirely different website that is NOT owned or operated by Internet Brands, Inc, which therefore has no information related Mr. *******'s complaint.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I will have to open a complaint on the Canadian version of this website (www.autoloansolutions.ca)
My apologies to the US firm.
thanks
***

Industry Comparison| Chart

Loans - Small Business, Consumer Finance & Loan Companies

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.