They misrepresent EVERTHING.When it FINALLY arrives = TOTAL JUNK.It fell apart!Wanted to return it ALL. REP SAID OK.But no instructions on HOW 4 ALL!!
Unfortunately, since I finally spoke to a Representative, after the last JUNK finally arrived, I told her the "club" was deceitful, and I did not want to be a member of ANYTHING. Now I cannot "log in" to get the detailed information you are asking me for, here.
I can look over my bank statements, and my emails. However, I do not have access to everything, obviously. I don't think my phone will go back to show all of the calls either. But I will check.
I placed my first order with them in October, and part of my order was back-ordered. I foolishly waited until that back-ordered item arrived, and I believed their promises of customer service, free returns, replacements, etc.
When their jewelry started falling apart, I was already waiting for my last ordered item to arrive. They told me they would replace it, and that I could return the replacement ring, if the stone fell out again.
I finally got the earrings that had been on back-order and another set of earrings that I had ordered with their assurance that everything was fully replaceable and/or refundable at any time.
No one told me I had a limited time, since the first order was never fulfilled until December. Apparently, they considered the October order fulfilled even though half of the order was never sent until December.
When the last two items arrived I called and emailed them RIGHT AWAY, and told them it was all junk, all too heavy (earrings), very poor quality, wrong colors. It wasn't that there was something wrong with everything, it was that everything was wrong with ALL OF IT.
I found no redeeming qualities whatsoever, in the jewelry, their policies, their advertising, or their customer service. I cannot emphasize this enough: The jewelry and the company are both scams and shams.
I will be in touch with the rest of the info. As much of it as I can reconcile, anyway. This is the main reason I didn't return the jewelry one at a time. After having been lied to by various representatives, I simply don't trust them AT ALL. I do not want this to drag out either. I want assurance that it will be handled immediately upon receipt. A FULL REFUND for ALL OF THE JUNK, at one time.
I will retain the jewelry until the rest of this is taken care of by a real person, over the phone, and we can back it up with emails, and I want documentation showing that ALL of the jewelry has been sent by me, in one box, and that the designated and proper authority at Jewel Mint, BEACHMINT, INC, has received it and that the person to whom they tell me to send it, has the power to issue a full refund for all charges immediately upon receipt.
Then, I probably won't deal with any internet companies again, after this disaster. I try to spread my business to smaller companies, and not just big companies. However, this NEVER would have happened at Amazon, for instance. Or any of the large department stores. This place gives all internet businesses a bad name!
My phone number is XXX-XXX-XXXX, and I included my phone number on ALL of my correspondence with them, and asked for a phone call. Don't they have phones?
Your survey asked if I am an employee of the DOD. I am not an employee, however I am a contractor with the DOD, and I have a government ID. If that would help you, please call me, and I will do what I can to help you.
P.S. SEE DOCUMENTATION OF CHARGES FROM MY BANK STATEMENT, showing each charge, with dates, and the total amount of the refund I am seeking (with approval and instructions how to put it ALL into one box TO RETURN EVERYTHING AT ONCE and get a FULL REFUND, on the section describing "the settlement you are seeking from the business".
CHECK CRD PURCHASE 12/06 BCH*jewelmint.com XXX-XXXXXXX CA XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXX ?MCC=****
CHECK CRD PURCHASE 11/03 BCH*jewelmint.com XXX-XXXXXXX CA XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXX ?MCC=****
CHECK CRD PURCHASE 10/12 BCH*jewelmint.com XXX-XXXXXXX CA XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXX ?MCC=****
TOTAL REFUND: $84.96, AND I WANT TO RETURN IT ALL AT ONE TIME, IN ONE BOX, AS THE REPRESENTATIVE TOLD ME I COULD DO, IN DECEMBER, THIS MONTH, OF 2013.
CUSTOMER NAME: **** *****
DAY PHONE: XXX XXX-XXXX
BILLING ADDRESS: ****************** XXXXX
Colorado Springs, CO
Complaint ID: XXXXXX
To Whom It May Concern:
We are responding to a recent consumer complaint against JewelMint.com by Ms. **** ***** filed on January 8, 2014. Ms. ***** reported that she was unaware that she was agreeing to our terms of service when she made her first purchase on October 11, 2013.
JewelMint is part of a monthly membership program meaning that the customer will be charged on a monthly basis. Information on how our membership works is easily accessible throughout our website, but in detail under the:
* Terms of Service http://www.jewelmint.com/terms-of-service/
* Frequently Asked Questions
* How it works page
* Right under the purchase button at checkout. When a customer makes a purchase on our site, we do advise that by clicking on the "Purchase" button at check out they are agreeing to be part of a membership.
* And in the order confirmation emails.
JewelMint allows our customers the first five days of each month to either make a purchase or opt out of the $29.99 charge if they do not wish to be billed the monthly fee and receive a credit to their account. Each monthly charge earns the customer a non-refundable JewelMint credit valid for one year from date of issue and can be redeemed by the customer on a future purchase. Unfortunately, Ms. ***** did not utilize the skip option which is why she was billed on December 6, 2013.
According to our records Ms. ***** contacted us on November 15, 2013 for the return of the Ruby Shower Earrings from order XXXXXXXXX and an agent emailed her a prepaid return label the same day. Similarly, Ms. ***** contacted us again on November 27, 2013 to return different merchandise consisting of the Audrey Love Earrings and Budding Gem Rings from order XXXXXXXXX and a second return label was emailed to her. These returns could have been processed normally however, none of the merchandise from either request was ever returned and therefore, our company did not process a refund. Ms. ***** contacted us a third time on December 30, 2013 demanding to send all items back at the same time and for her account to be cancelled. An agent then created a third return label for all three items and deactivated her membership. According to our tracking information the merchandise was delivered to our warehouse and full refunds were processed for both orders on January 6, 2014. All details regarding return policies can be found directly on our website: http://www.jewelmint.com/faq#orders-13
Summary of action: Our store credits are usually non-refundable, however as a one time courtesy, we have already authorized a refund for one increment of $29.99 on December 31, 2013. There was also a refund of $24.98 processed for order XXXXXXXXX and a $29.99 refund processed for order XXXXXXXXX on January 6, 2014. Ms. *****' account has already been cancelled and she will not be billed on a monthly basis. We are very sorry that it was unclear to Ms. ***** on how our website and return policies work. Here at JewelMint our member's satisfaction for our product and service is our primary goal.