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Consumer Complaints

BBB Accredited Business since 06/01/2000

Media Temple, Inc.

Phone: (877) 578-4000

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Customer Complaints Summary

12 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues5
Problems with Product / Service5
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints12

Complaint Breakdown by Resolution

Complaint Resolution Log (12)
08/02/2013Problems with Product / Service | Read Complaint Details
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Complaint
Media Temple has allowed one of their customers to repeatedly send spam using Media Temple's services and equipment.
Media Temple has allowed one of their customers to repeatedly send spam using Media Temple's services and equipment.

Media Temple's customer is Pacific Northwest Tax School. Pacific Northwest Tax School uses Media Temple for their web service. Pacific Northwest Tax School has repeatedly sent email spam. The spam that was sent to me has been reported to an agentcy known as SPAMCOP. SPAMCOP collects information of spam being sent and compiles lists for blacklisting spammers. Reports of the spam are sent to both the spammer and the hosts of the service where the spam has been sent from.

The spam reports consist of copies of the spam sent. These reports have been sent to *****@***************. There have been multiple spam reports sent.

I am really tired of getting the spam. Pacific Northwest Tax School obtained my email address from a the Internal Revenue Service as I am a registered tax return preparer. However, I have never communicated with Pacific Northwest Tax School, nor have I ever asked for ANYTHING from Pacific Northwest Tax School.

After I got the fiorst spam sent from Pacific Northwest Tax School using Media Temple, I in fact tried to "unsubscribe". The request to unsubscribe has been ignored, and the spam continues to be sent.

There has been multiple spam. I have never asked for anything to be sent to me, I do not have any kind of business relationship with the spammer, and I have asked them to stop which they have ignored. Media Temple has received reports of this spamming, but has continued to allow the spammer to send the spam.

As an added note, I have filed a complaint with the Better Business Bureau for Alaska, Oregon & Western Washington against Pacific Northwest Tax School already, case # XXXXXXXX. It seems though, just like the request made to stop sending stuff to my email address that the complaint filed against them is being ignored.

Desired Settlement
The bottom line is - I do not want to receive spam. In this particular case, I just want to have the spam stopped that is coming via Media Temple. I would like to be notified that this has been taken care of.

I do not care how it gets done, only that it does in fact get done. I am not asking Media Temple to give me any information on any of their customers.

If Media Temple needs information about the spam, they can find spam reports that have been sent to them via their *****@*************** address. If they cannot locate these spam abuse copies, I can provide exact copies of them to Media Temple for their review.

Business Response
We have notified the customer that they are in violation of our terms of service and their account will be closed immediately upon notification of any further violations.

Additionally, we specifically asked for and received the removal of Mr. ******** from all of their mailing and contact lists.

02/18/2015Advertising / Sales Issues
01/27/2014Problems with Product / Service
06/02/2015Problems with Product / Service
03/31/2015Billing / Collection Issues
03/30/2015Problems with Product / Service
03/23/2015Billing / Collection Issues
01/07/2015Billing / Collection Issues
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