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This Business is not BBB Accredited

SmartBid LLC

(415) 371-9243SunnyvaleCA 94085http://thesmartbid.com

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BBB Accreditation

SmartBid LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered SmartBid LLC's rating include:

  • Length of time business has been operating.
  • One complaint filed against business that was not resolved.

Factors that raised SmartBid LLC's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues1
Delivery Issues1
Problems with Product / Service1
Guarantee / Warranty Issues0
Total Closed Complaints 4

Complaint Breakdown by Resolution

Complaint Resolution Log (4)BBB Closure Definitions
03/05/2013Billing / Collection Issues | Read Complaint Details
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Additional Notes

Complaint Category: Unauthorized credit card charges

Complaint: My credit card has unauthorized charges on it by this company.
On 01/17/2013 I was charged $50 on my Debit Card through SmartBid. I have never done business with this company, matter of fact, I have never even heard of them until now. On my Credit Statement the following $50 was charged :

SMARTBID 415-371-9243 CAUS

Business' Initial Response
Hi *******

Can you provide the last four digits so we may lookup your account?

Thanks,
Sean

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

05/15/2012Problems with Product / Service
03/02/2012Advertising / Sales Issues
06/13/2013Delivery Issues | Read Complaint Details
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Additional Notes

Complaint Category: Non-delivery of products

Complaint: I purchased a 1g gold bar on Smartbid 23 Mar12 and there was no delivery. After numerous emails the issues still has not been resolved.

I purchased 1 Gram Gold Statue of Liberty Bar on 23 Mar12 and did not receive it. After numerous emails to Gina in support which resulted in not receiving the item I finally requested a refund for the money which I paid for the item.
There has been no response since this email. I am very frustrated regarding this situation.

Thank you
Laurie

Business' Initial Response
Hi ******,

Sorry for the delay. Unfortunately, our earlier attempts to send the gold bar (and subsequently the Amazon Gift Card) did not appear to be received by you. We will go ahead and refund that amount to your credit card on file.

Please let us know if that works for you.

Consumer's Final Response
Would you reopen the case since I have not received a refund from Smart Bids on my credit card nor received a refund through my Paypal address?

Thank you
Laurie

Complaint Resolution: Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.

Industry Comparison| Chart

Internet Shopping

Additional Information

top
BBB file opened: 01/27/2011Business started: 10/01/2009
Type of Entity

Limited Liability Corporation

Contact Information
Principal: Sean (Customer Support Manager)
Number of Employees

2

Business Category

Internet Shopping

Products & Services

This company's business is Internet Shopping Services specializing in online bidding for electronics.

Alternate Business Names
Smart Bid

Map & Directions

Map & Directions

Address for SmartBid LLC

Sunnyvale, CA 94085

To | From

LocationsX

1 Locations

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*SmartBid LLC is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Internet Shopping

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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