Sold virtual goods via Playerauctions. The items sold were given to the buyer, I still haven't been paid 30 days later.
******* *******(Myself/Seller): Player Auctions Username (************)
Order ID: XXXXXXX
Reason for complaint: Non-payment upon delivery of goods. Going on a month now.
Sold an account on their website on 7/6/2014.
In order for the sale to go through, Playerauctions verifies the account before giving it to the buyer, making sure everything is exactly as advertised, and accurate.
They verified the authenticity and quality of my account themselves, and then gave it to the buyer (User Name: *****). The they gave xybak the pertinent information, he was given control of the account, and I talked to him via site messenger and even by phone to make sure everything was all set.
After being completely satisfied with the account, he thanked me for the great help and effort to make sure things went smooth. I thought great, take care. However, upon waking up the next morning to check on the status of the payment, it showed xybak had put in a dispute on the sale.
He lied immediately in his reasoning for the dispute. Telling them the account wasn't as described, and that I lied to him about information. I messaged him pretty upset about it, and he SELF ADMITTED that it was a lie, and the real reason was because he couldn't transfer to a particular server after the fact. Not that there was ANYTHING wrong with the account itself.
This guy was calling my house constanstly, so I ended up telling him I'll talk to PA and we can probably work something out, simply to get him to stop harrassing me. I told Playerauctions in direct chat that I DO NOT wish to give him a refund, as the whole basis for it has nothing to do with the sale itself. As confirmed by their own inspection.
What has ensued since is a never-ending run around. I tell them I'll give him 30 bucks back simply to get this mess over with. They say they'll contact the buyer. A week will go by with no word, I'll hop in live chat, they'll tell me I'll have a response in 24-48 hours. Sure enough, 48 hours later, no response, i'm back in live chat, and i'm recieving the same exact speil as the time prior to that.
I have been in live chat nearly every day, or every other day from 7/14 until today 8/4/2014. I ask for a reason why i'm not paid, when even they admit the reason itself for the dispute wasn't true. Yet it's always "The higher team that is handling the case will contact you with a final verdict within 24-48 hours". This has gone on for 3 weeks straight now, and despite me being in live chat about 20 times, and sending of countless e-mails to their "mediator" that is handling the case, and it has gone absolutely nowhere.
I'm fed up with the poor customer service and lack of communication. They tell me I'll have an answer in a day, I won't hear from them for a week. I go to live chat because of this, they just give me the run around day in and day out.
I know I've probably explained this situation horribly, so to boil it down to concise facts...
-I provided to the website/buyer exactly what was advertised, to the smallest detail.
-They confirmed this themselves with their own inspection.
-They gave my goods to the buyer, on 7/6/2014. It is now 8/4/2014 and I'm still not paid what I am owed, and am basically getting told "company" lines every time I talk to customer service. With no actual information being told to me, no real updates. Never prompt responses, varying from 5 days to 2 weeks, when i'm told I will be updated 24-48 hours.
-It's like talking to a wall. Everyday they feed me the same bogus, vague statements, that explain absolutely nothing about what's actually going on, and refuse to give me an accurate ETA of when it will be settled.
The buyer got EXACTLY what he paid for, and what was advertised. Playerauctions confirmed this, and gave him the goods I was selling. They have since refused to pay me, going on 30 days, and every day I try to contact them I get treated like ****.
I simply want the money I am owed. Truthfully I feel after all of this aggrivation they should compensate me more, but just give me what is rightfully mine so I can stop dealing with this atrocious customer service day in and day out.
Playerauctions ended up resolving the issue, by paying me on the 18th of August, 2014. While still not thrilled by any means with how long it took them, the main issue is resolved.
I would like to thank you for your assistance in the matter.
(The consumer indicated he/she ACCEPTED the response from the business.)