This Business is not BBB Accredited
1st Art Gallery
(888) 417-82788721 Santa Monica Blvd # 1420, Los Angeles, CA 90069-4507
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1st Art Gallery is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered 1st Art Gallery's rating include:
- Length of time business has been operating.
- Failure to respond to one complaint filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||1|
|Billing / Collection Issues||0|
|Total Closed Complaints||3|
Complaint Breakdown by Resolution
|05/01/2013||Advertising / Sales Issues | Read Complaint Details|
Complaint: This company engages in false advertising and harassment. The website says "free shipping," implying that the cost of shipping is $0, and that the total charge is for the product only. They also say "100% Money Back Guarantee," implying that, when you return the product, you get 100% of the money back. Yet, when I returned a low-quality painting, they withheld $45 fro my refund. They said that they withhold the "actual" shipping price ("actual" as opposed to what?), and that this is "clearly" stated on the website. First, this policy is not listed under the "terms and conditions" link, or on the purchase page (where one enters credit card and shipping information). Second, it is only listed under a series of obscure links, and it's also listed on the product page, but to get to the information, one has to click a tab that says the opposite, "100% Money Back Guarantee." Obviously, no one is going to click a link that says 100% money back guarantee to find out whether in fact they don't give 100% of your money back. Second, in contract law, a term that is inconsistent with the express term (100% money back guarantee and free shipping) must be made very clear, but in this case, the unusual term (withholding the money) is buried in contradictory links or chains of links that no reasonable person would look through. I tried calling their customer service phone number, but they don't seem to have a real call center - you always get the message that all the reps are busy, and they you have to leave a message. No one calls back. Furthermore, I reported this on a scam website, and the customer service rep (ironically named) now sends me harassing emails multiple times a day, threatening me and insulting my intelligence. It's to a degree that makes me think he's mentally unstable. They should be shut down for both the scam and the harassment.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|04/08/2013||Guarantee / Warranty Issues | Read Complaint Details|
Complaint Category: Failure to honor money-back guarantees
Complaint: 1st Art Gallery guarantees refund on website but refuses to refund order for painting that was two months late.
Initial Business Response
Complaint Resolution: BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
|08/04/2013||Problems with Product / Service | Read Complaint Details|
Complaint: On January 3rd, 2013 I ordered a reproduction painting that was charged to my american express credit card in the amount of $875.20. I received an order confirmation email with order #XXXXXXXX on January 3rd, 2013.On January 22, 2013 I was sent an email from **** at(*******@1st-art-gallery.com) with attached image of the painting for my review and approval to ship the painting. After review of the emailed image of the reproduction painting I was not 100% satisfied with the result. The painting is titled "The Fountain of Youth" by ***** ******* the Elder. The reproduction painting did not even have water flowing from the fountain which is the focal point of the painting. As per the web site policy I requested modifications be done to the painting via email on January 22, 2013. On January 24, 2013 I received an email response from **** at (*******@1st-art-gallery.com) that the painting will go to the artist for improvements. On January 30, 2013 I received an email from **** with image of the painting. Again, I was not 100% satisfied with the painting and I emailed **** on January 30, 2013 not to ship the painting and to refund my AMEX in the amount of $875.20. I tried on several attempts to contact 1st-Art-Gallery via the phone number listed on the web site but always get the automated system directing contact be made via email. Since January of XXXX Xst-art-gallery has sent me several emails, addressed from people only giving first names (****/ *****, trying to convince me to have the painting shipped. I have expressed in several email responses that I was not 100% satisfied and did not want the painting shipped. On February 6, 2013 I emailed "*****" at *****@1st-art-gallery.com that I had notified AMEX Platinum card services regarding the issue and that AMEX had instructed me to inform him that they would be handling the issue going forward. I contacted AMEX Platinum card services on February 6, 2013 and filed a dispute. The inquiry number is WQXXXXX with AMEX.I received an email response from ***** at 1st-art-gallery on February 6, 2013 saying "...Fine, we will forward this issue to our legal department, the moment Amex will take the money back from us - we will sue you for credit card fraud. I hope this is clear. We will sue you for the cost of the painting, legal expenses, and damages." I did not respond to that email and have not replied to there repeated generic emails to "review and ship" the painting. Today, April 13, 2013 I received yet another email from ***** at *****@1st-art-gallery.com stating "....We will be posting online your name and address, and other contact details. to make sure that other companies know not to deal with you. Waiving your "American Express Platinum" rights to cancel an order, even that this was handmade oil painting which was custom done by you by a real person for more than 3 weeks x 8 hours a day - is absolutely sick. Only a sick twisted mind would do something like that."I am writing this complaint because I feel threatened by 1st-art-gallery with their repeated emails to me.
Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.
Number of Employees
Alternate Business Names1st-Art-Gallery.com
Map & Directions
Map & Directions
Address for 1st Art Gallery
8721 Santa Monica Blvd # 1420
Los Angeles, CA 90069-4507