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Sunset Plaza Insurance Agency, Inc.

Phone: (323) 204-0222

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues1
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by Resolution

Complaint Resolution Log (3)BBB Closure Definitions
08/12/2014Advertising / Sales Issues | Read Complaint Details

Additional Notes

Complaint Category: Sales presentation used high pressure methods

Complaint: called me and pressured me into renewing my insurance a month before i needed it, even after i said i wanted to wait.
i believe it was on 7/18/14, a sales associate called me and pressured me into buying insurance, making me feel that if i didnt buy it then i might potentially get charged a late fee or even lose the deal i had. the insurance isnt even effective untill 8/18/14. i responded and said that i wanted to wait for a bill in the mail and that i didnt want to pay it at that moment and she insisted that i purchase it on the spot so i did. and i found out that i could have saved half of what i payed for my insurance. I called and requested a refund because of the situation of kind of being forced to buy it and they denied it. First they claimed that they didnt call me, then the supervisors said that they couldnt help me and that only my broker could, but she wasnt there, and hasnt contacted me. So i spoke to her partner which also denied such practices. so far, nothing has been done to try and resolve this, i even asked them to listen to the recording of our call. thats when they said theyll call me back. still waiting.

Initial Business Response
Contact Name and Title: ******** **********
Contact Phone: XXX-XXX-XXXX ex ***
Contact Email: ********
the insured called on saturday we politley asked to to call on monday so we can get her agent to talk to him . the agent tried to contact him ane we have not been able to so please have him call XXX-XXX-XXXX ex *** ask for ******** so we could help him we did not force him to renew .

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

07/11/2014Advertising / Sales Issues
05/05/2014Billing / Collection Issues

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