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Sunset Plaza Insurance Agency, Inc.

Phone: (323) 204-0222

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Customer Complaints Summary

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Billing / Collection Issues2
Problems with Product / Service1
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints6

Complaint Breakdown by Resolution

Complaint Resolution Log (6)
08/29/2014Billing / Collection Issues | Read Complaint Details
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Complaint
I was billed $287.80 on may 15th and recieved a refund check of $7.20 saying my insurance had been cancelled july 1st.
My policy which was never recieved was cancelled on july 1st. after 1 and a half months for non payment.i have not recieved any corespondence with them prior to this.when i called i was told i was only billed a little over 86 dollars to start which is incorrect I was charged $287.80 on may 15th 2014.contacted carol davidson at XXX-XXX-XXXX and was told i could be reinstated if i download some papers and pay a fee of $96.33 within 24 hours I do not want to give them any more money without knowing they wont cancell me in another month and a half.at this point i dont trust them and would like my money back since I never recieved any policy information from them

Desired Settlement
I would like a full refund of $287.80 due to the fact i never recieved any policy from them

Business Response
Contact Name and Title: ******** **********
Contact Phone: XXX-XXX-XXXX ex ***
Contact Email: ********@sunsetplazains.com
we contacted the clientand gave him new insurance and is taken care of .

07/11/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
Agent called and claimed I had asked for motorcycle insurance on their website. I told them to take my number off the list. They continue to call




On June 23rd, I received a call from an unknown number which I rejected. It went to voicemail. The voicemail said that I had been on the website and asked for motorcycle insurance. There were three more calls after that. I called the number and asked the agent to take my number of the list. Then I received a text message from an agent. And I texted him to STOP calling and texting my number and that I did not own a motorcycle or I would call the BBB. Another call came that evening. I received three more calls on June 24th. One I answered and again said that I did not want car insurance and to please take my number off the list. The agent said that it would take time. I have now received 2 more calls today, June 25th. So hopefully this will take care of it.

Desired Settlement
That they take my phone number off the list.

Business Response
Contact Name and Title: ******** **********
Contact Phone: XXX-XXX-XXXX ex 109
Contact Email: ********@sunsetplazains.com
please have he call me so i can investigate what was the phone # and also what number she was text from my name is ******** and my phone # is XXX-XXX-XXXX ex 109

05/05/2014Billing / Collection Issues | Read Complaint Details
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Complaint
I was told that my SR-22 rate would be going from $24 a month to $67 a month, 18 months AFTER they were notified of a change in my license status.
In Dec. 2011, I got a DUI which required me to get SR-22, which I paid $24/month on time. In Oct.2012, I got a second DUI. I continued to make payments on time (even though I had no car and no license at that time, I continued the coverage so there would be no lapse in the 3-year commitment to an SR-22). In mid-November, I got conflicting mail. DMV said they wouldn't issue me a license because of no ****** ***** people said they wouldn't provide a policy because of no driver's license. Finally contacted Dairyland Auto who said that they would provide coverage for me having no car if I would up the payments to $76 a month. I didn't want to start the 3 years over, so I agreed. A couple of weeks ago, I received a letter "your coverage is dropped because of insufficient funds on your last payment." I told them that was not possible because I have $24,000 in checking (along with $88k in savings.) They said that they just noticed that there were extra infractions on my record (FROM EIGHTEEN MONTHS AGO!) and they would have to raise my rate to $120 a month and oh we forgot to tell you there's a $650 fee for signing up with us. I wouldn't be surprised if they illegally drop me for filing this.

Desired Settlement
Since I have to car, and no chance of driving for probably at least another year, I would like for Dairyland to admit their mistake and drop my payment down to the $76/month quote for having no car.

Business Response
first of all we are sunsetplaza insurance not dairy land she originally had two accident then she got 3 dui and dairy land would not longer take her we manage to place her with gmac thank god however with her record hopefully they will not drop her she has to make sure that she does notget any more dui or accident otherwise the court will order the d mv to take her driving privilege for good .

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, my youngest son has better sentence composition than the person who wrote the response. I won't hold that against them. The response that WAS written is more like a reply to a HuffPost article, full of opinions ("she has to make sure that she does notget any more dui"). This is especially rude considering I haven't had a vehicle for more than 18 months, and had to move out of my home because of a divorce, without a car. I feel like I want to respond "Is your dad home? Can I talk to him?" There is no logical response by them to the timeline I provided. Additionally, when I would get my statement every month showing I had been making payments on time, it said Viking Insurance, Sunset Plaza AND Dairyland (oh and Dairyland is underwritten by the Sentry Insurance Group so there are four separate companies trying to keep in contact with each other). It's completely up to Sunset Plaza if they prefer to not take responsibility for Dairyland's unscrupulous business practices. I would prefer that they acknowledge that they continued to take my payments when they knew that I had no vehicle, then upped my payments 3x, eighteen months later and I had no vehicle (ironic, isn't it? That when I began having no vehicle, I had to start paying 3x as much for an SR-22). Then being dropped for claiming that the $100,000 I have in the bank was "insufficient funds" for their automatic withdrawal for my payment.

Final Business Response
Dear *******,
I do apologize for the inconvenience this has been for you. When you called and spoke to our customer service representative, you were connected on a three way call with Dairyland/Viking Insurance. You were explained that the reason that your payment did not go through was due to the fact that your credit card number that was setup for monthly automatic payments was not valid. The Sunset Plaza Insurance customer service representative asked you if you received from your bank a new credit card. To which you replied that you did get a new card number as the previous credit card that you had was lost. You were notified of this matter.

Unfortunately we are unable to get you insurance for the same rate that you had before as your driving record changed. When purchasing auto insurance your driving record gets run with the DMV and the rates are based off of the total number of points on it. There was only one company that would take you and that is the company that you were put with.

For this situation not to occur in the future please notify Sunset Plaza Insurance that your credit card number changed so that the payment does not bounce.

Please contact us if you have any further questions or concerns.

06/08/2015Problems with Product / Service
01/08/2015Advertising / Sales Issues
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.