I was told that my SR-22 rate would be going from $24 a month to $67 a month, 18 months AFTER they were notified of a change in my license status.
In Dec. 2011, I got a DUI which required me to get SR-22, which I paid $24/month on time. In Oct.2012, I got a second DUI. I continued to make payments on time (even though I had no car and no license at that time, I continued the coverage so there would be no lapse in the 3-year commitment to an SR-22). In mid-November, I got conflicting mail. DMV said they wouldn't issue me a license because of no ****** ***** people said they wouldn't provide a policy because of no driver's license. Finally contacted Dairyland Auto who said that they would provide coverage for me having no car if I would up the payments to $76 a month. I didn't want to start the 3 years over, so I agreed. A couple of weeks ago, I received a letter "your coverage is dropped because of insufficient funds on your last payment." I told them that was not possible because I have $24,000 in checking (along with $88k in savings.) They said that they just noticed that there were extra infractions on my record (FROM EIGHTEEN MONTHS AGO!) and they would have to raise my rate to $120 a month and oh we forgot to tell you there's a $650 fee for signing up with us. I wouldn't be surprised if they illegally drop me for filing this.
Since I have to car, and no chance of driving for probably at least another year, I would like for Dairyland to admit their mistake and drop my payment down to the $76/month quote for having no car.
first of all we are sunsetplaza insurance not dairy land she originally had two accident then she got 3 dui and dairy land would not longer take her we manage to place her with gmac thank god however with her record hopefully they will not drop her she has to make sure that she does notget any more dui or accident otherwise the court will order the d mv to take her driving privilege for good .
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, my youngest son has better sentence composition than the person who wrote the response. I won't hold that against them. The response that WAS written is more like a reply to a HuffPost article, full of opinions ("she has to make sure that she does notget any more dui"). This is especially rude considering I haven't had a vehicle for more than 18 months, and had to move out of my home because of a divorce, without a car. I feel like I want to respond "Is your dad home? Can I talk to him?" There is no logical response by them to the timeline I provided. Additionally, when I would get my statement every month showing I had been making payments on time, it said Viking Insurance, Sunset Plaza AND Dairyland (oh and Dairyland is underwritten by the Sentry Insurance Group so there are four separate companies trying to keep in contact with each other). It's completely up to Sunset Plaza if they prefer to not take responsibility for Dairyland's unscrupulous business practices. I would prefer that they acknowledge that they continued to take my payments when they knew that I had no vehicle, then upped my payments 3x, eighteen months later and I had no vehicle (ironic, isn't it? That when I began having no vehicle, I had to start paying 3x as much for an SR-22). Then being dropped for claiming that the $100,000 I have in the bank was "insufficient funds" for their automatic withdrawal for my payment.
Final Business Response
I do apologize for the inconvenience this has been for you. When you called and spoke to our customer service representative, you were connected on a three way call with Dairyland/Viking Insurance. You were explained that the reason that your payment did not go through was due to the fact that your credit card number that was setup for monthly automatic payments was not valid. The Sunset Plaza Insurance customer service representative asked you if you received from your bank a new credit card. To which you replied that you did get a new card number as the previous credit card that you had was lost. You were notified of this matter.
Unfortunately we are unable to get you insurance for the same rate that you had before as your driving record changed. When purchasing auto insurance your driving record gets run with the DMV and the rates are based off of the total number of points on it. There was only one company that would take you and that is the company that you were put with.
For this situation not to occur in the future please notify Sunset Plaza Insurance that your credit card number changed so that the payment does not bounce.
Please contact us if you have any further questions or concerns.