Complaint Category: Sales presentation used high pressure methods
Complaint: called me and pressured me into renewing my insurance a month before i needed it, even after i said i wanted to wait. i believe it was on 7/18/14, a sales associate called me and pressured me into buying insurance, making me feel that if i didnt buy it then i might potentially get charged a late fee or even lose the deal i had. the insurance isnt even effective untill 8/18/14. i responded and said that i wanted to wait for a bill in the mail and that i didnt want to pay it at that moment and she insisted that i purchase it on the spot so i did. and i found out that i could have saved half of what i payed for my insurance. I called and requested a refund because of the situation of kind of being forced to buy it and they denied it. First they claimed that they didnt call me, then the supervisors said that they couldnt help me and that only my broker could, but she wasnt there, and hasnt contacted me. So i spoke to her partner which also denied such practices. so far, nothing has been done to try and resolve this, i even asked them to listen to the recording of our call. thats when they said theyll call me back. still waiting.
Initial Business Response Contact Name and Title: ******** ********** Contact Phone: XXX-XXX-XXXX ex *** Contact Email: ********@sunsetplazains.com the insured called on saturday we politley asked to to call on monday so we can get her agent to talk to him . the agent tried to contact him ane we have not been able to so please have him call XXX-XXX-XXXX ex *** ask for ******** so we could help him we did not force him to renew .
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Sunset Plaza Insurance Agency, Inc. is in this range.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
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Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
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BBB did not receive a response from business
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BBB cannot process complaint
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