BBB Business Review

What is a BBB Business Review?

Consumer Complaints

This Business is not BBB Accredited

The Westin Bonaventure Hotel and Suites

Phone: (213) 624-1000

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

BBB serving Cromwell, CT maintains a report on this company's headquarters location. Please visit http://ct.bbb.org for details or call (860) 740-4500. Prior to 03/09/2015 this company's complaints were handled locally. The following data represents complaints processed by this BBB prior to 03/09/2015.

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
03/09/2015Problems with Product / Service | Read Complaint Details
X

Complaint
My family of 4 stayed at this hotel overnight. We were disturbed at 10:30pm to about midnight by a lady who was on her cell phone out in the hallway talking obnoxiously loud. My family couldn't sleep due to that lady and I called front desk and filed a complaint. 20 minutes later, the noise went away. I believe that is when the security came and told that lady to stop talking so loud. I made my complaint at the check out the next day and the clerk who was helping me seemed very annoyed about my complaint. I paid $200 to stay overnight at that hotel and I believe what I experienced was not appropriate. The clerk said he will let the manager know about what happened and that the hotel will give me 2,000 points to our SPG account. It has been over 2 days and no points were given or we got any sort of communications. It is obvious that Westin is ignoring their customer's comments and do not care as to what they say.

Desired Settlement
We want full refund or get the 2,000 points credited to our SPG account.

Industry Comparison| Chart

Hotels

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.