This Business is not BBB Accredited
Phone: (877) 721-7701Fax: (661) 705-833528486 Westinghouse Pl #120, Valencia, CA 91355-0954
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Wholesale distributor of orthopedic/ sport braces (knee brace, ankle brace, back brace models, etc. from over 50+ manufacturers), cold therapy, electro therapeutic equipment, compression clothing, and more.
DME-Direct is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Problems with Product / Service||5|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on DME-Direct
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Incorporated: March 2005, CA
Business ManagementPrincipal: Andrew Everett (President)
Number of Employees
Hospital & Medical Equipment & Supplies
Products & Services
Knee brace, ankle brace, back brace, cold therapy system, Donjoy, Aircast, Ossur, Bauerfeind, Bioskin, Hely Weber, McDavid, Mueller, Breg, Bledsoe, Swede-o, DeRoyal, Medi, Jobst, Mediven, Active Ankle, MedSpec, EVS Sports, Trulife, RCAI, ActiveWrap
Refund and Exchange Policy
30 day refund period - items must be returned in new, unused condition in their original manufacturer packaging. 20% restock fee on returns (excluding cold therapy items. Exchnages are subject to $7.50 outbound shipping charge to ship the new size item of the same model brace. All cold therapy coolers, parts, and pads, are non-returnable items due to FDA regulations.
This business's service area is nationwide.