BBB Business Review

BBB Accredited Business since 12/01/2009

Anthony's Glass

Phone: (408) 849-7074Fax: (408) 531-16582652 Salome Ct, San JoseCA 95121-2043

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BBB Accreditation

A BBB Accredited Business since 12/01/2009

BBB has determined that Anthony's Glass meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Anthony's Glass' rating include:

  • 4 complaints filed against business

Factors that raised Anthony's Glass' rating include:

  • Length of time business has been operating.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Anthony's Glass

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (4)BBB Closure Definitions
05/19/2014Problems with Product / Service | Read Complaint Details
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Complaint
Inferior workmanship causing a hazardous situation. Improperly cut glass and inferior cheap product to do repairs. No-show on promised dates and times
We had 4 showcases repaired by Antony's Glass. One of the showcases had a metal corner reattached UPSIDE DOWN by them. The metal corner sticks out a half inch over the top of the showcase. This creates a HAZARDOUS SITUATION since the METAL CORNER is SHARP and it's the first showcase people walk by when they enter.
The glass in another showcase repaired by Antony's Glass was not cut correctly. Instead of being a perfect rectangle, it was cut wider on one end than the other. This makes the showcase look odd being that one side is a little taller than the other in the front.
The quality of glass that was used to repair all 4 showcases was inferior from the rest of the existing glass in them. Instead of trying to match the existing quality of glass and their thicknesses, they used the cheapest most inexpensive water stained glass possible.
Overall the quality of work was shoddy and the product used was cheap. Oh, did I mention expensive!

Desired Settlement
We would like for Antony's Glass to replace the glass with quality glass that matches the existing glass in the showcases they supposedly repaired. We would like for Antony's Glass to cut the glass correctly and to put the showcases back together professionally in a timely manner.

Business Response
The issue has already been fixed on the shelves.

05/08/2014Problems with Product / Service | Read Complaint Details
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Complaint
Business was to return and fix shower door and leak after install. No show, would not return calls and owes 200$ overpayment they took from spouse.
Invoice ***** frameless shower door ordered directly from ******* himself on 3-4-2014 for $1,400.00. Deposit of $200 given check ****** Install on 3-14-2014 by two of his employees. Spouse was home and paid $1,400.00 unaware of deposit until later. Check ****** Called 3-24-14 to discuss, said they would return on X-XX-XX to repair. No show. Has not returned 3 phone calls since. Most recent today 4-4-14. At minimum, would like refund of $200 overpayment. Even better, they return to fix door or refund partial amount for another company to repair shower door.

Currently metal hinges still leaking outside shower and door doesn't completely close at bottom allowing water to escape.

Thank you

Desired Settlement
$200 in overpayment

Plus

Repair or refund cost to make shower door functional. Unknown now without estimate from another company depending on them.

Business Response
The issue has already been resolved. The $200.00 was refunded and the issue with the shower door has been fixed

11/13/2012Guarantee / Warranty Issues | Read Complaint Details
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Complaint
*******'s Glass installed a glass shower door enclosure for us. I have tried to contact ******* multiple times to get it repaired with no response.
We purchased a shower door enclosure (two fixed panels and a sliding glass door) from *******'s Glass in May 2012. It was installed by them on May 17th, 2012. Paid after work was complete with a personal check for the agreed amount of $2100. On September 4th, I called ******* and left a voicemail to let him know that the shower door no longer closes all the way and would like to get it repaired. I got no response. I called again on October 18th and left a voicemail again. Still no response. I contacted the contractor, *****, who recommended him and did the other bathroom remodel work. ***** tried calling him on my behalf and never heard back from him.

Desired Settlement
Repair the shower door so that it works properly again.

Consumer's Final Response
Since making the complaint ******* has contacted me and now the shower door is fixed. I would like to cancel the complaint. Thanks.

08/29/2014Problems with Product / Service

Industry Comparison| Chart

Glass - Plate and Window

Additional Information

top
BBB file opened: 11/30/2009Business started: 01/01/2006
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 7637722210 for this company.

Type: City Occupational License

Type of Entity

Sole Proprietor

Contact Information
Principal: Beatrice Valencia (Co-Owner)
Number of Employees

1

Business Category

Glass - Plate and Window

Products & Services

This company's business is Glass - Auto, Plate, Window, Etc.

Map & Directions

Map & Directions

Address for Anthony's Glass

2652 Salome Ct

San Jose, CA 95121-2043

To | From

LocationsX

1 Locations

  • 2652 Salome Ct 

    San Jose, CA 95121-2043

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Anthony's Glass is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Glass - Plate and Window

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BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.