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Consumer Complaints

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Ramos Furniture

Phone: (408) 293-9930Fax: (408) 293-9940

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by Resolution

Complaint Resolution Log (4)BBB Closure Definitions
10/03/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to honor promised refunds, exchanges, or credit

Complaint: I bought furniture irt was defective went thru warranty and the company decided to exchange . It was a 300.00 difference and they said they do not ref
I purchase furniture from ***** 06/1012 as of 12/12 yhr finish was not there. I called the store and visited and the manager refused to see me. I finally went thru the warranty and they sent out a rep who stated the finish on furniture is gone . I contacted ******* at ***** sent pictures and he said we will replace it . On 9/13 I received a call from ***** that my store credit is 175.00 instead of 300. (Delivery Charges. And then they want 150.00 Delivery charge for new furniture even though they will be picking up the damaged furniture. Where is the customer service. I would actually prefer to have a total refund minus 150.00 delivery fee. Take my business where it can be appreciated. This company needs to be out of business.

Initial Business Response
I have now learned from the store manager at that location the following:

"I did authorize to exchange their furniture for the fact that it got damaged from inv XXXXX

Customer came on 9/15/13 to chose the new product which was less cost in the amount of $187.00

From original invoice XXXXX we just deducted the delivery fee $113, and store credit $2237

New product price is $2050 -$2237 = -$187 store credit.

Since this is a service exchange, customer was told by our customer service rep (*****) that we don't refund any money. It is store credit."

Now, I do understand that sometimes merchandise does get damaged and we honor any goods within the manufacturer's warranty. THAT is the procedure on purchases....

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

06/21/2013Delivery Issues | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Delivery Complaint Issue

Complaint: they replaced my couch and now it is sitting in there warehouse and they will not deliver it until they have a open spot because im not paying
they had to replace my couch and now they are making me wait until they have an open spot on there truck because im not paying to have it delivered .they broke the couch and i should not have to wait to get it back they broke it they should get it back to me i could get it right away if i pay to get it its not fare

Business' Initial Response
Hello *** ***
I will be looking over at your claim and I will have an asnwer for you ahortly. First, I need more details of the couch being replaced. I see that you mention we broke the couch? how and when did that happen? I do see also that my database indicates that you received the original purchase in good condition back on June 7th 2012.
Please, give more details....
Thanks

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
i got my new couch

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

01/26/2012Problems with Product / Service
11/22/2011Problems with Product / Service

Industry Comparison| Chart

Furniture - Retail, Furniture - Childrens

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