BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 07/23/2004

Vinyl Fence Depot

Phone: (818) 989-9940

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
02/22/2016Guarantee / Warranty Issues | Read Complaint Details
X

Complaint
About the warranty violation
In March 2007 the Vinyl Fence Depot Company installed the vinyl fence and the gates. The lifetime warranty was a part of contract, the warranty was guaranteed. After few years we have paid an attention that the metal frame of the gates which reinforce the vinyl gates is getting rusty and falling apart and the vinyl gets yellow. We called for inspection and after detect was inspected the representative of you company informed us that metal frame is not covered by warranty and we have to pay for parts and installation the discount price. The lifetime warranty clearly describe Company responsibility for the fence as a whole unit. The parts and installation should be covered by warranty.

Contract date: 03-17-2007

The Warranty certificate XXXXX.

Desired Settlement
Replace the damaged part of the gate.

Business Response
We have looked at the concerns and we have responded to the client stating that the warranty covers all vinyl materials, we cannot warranty metal.. At the time we installed the gate (9 years ago) we used standard steel, till a couple of years ago we upgraded our methods and we started using galvanized steel, we have explained to the client that we can provide and install a new gate with galvanized steel which will last a lot longer without any issues, we let our client know that we would not be charging labor in addition we will be deducting 50% of the material costs as a curtesy to our client. (Metal frame still will not be covered under warranty). These costs are much lower than what it costs our company to remake and reinstall the new gate. We are doing what we can in order to satisfy our client, unfortunately these efforts do not meet the customers expectations. There is not much more we can do. We would be happy to resolve this matter once we know what our client would like us to do. Replacing the gate at no cost to the customer is not a fair solution.

12/17/2014Problems with Product / Service

Industry Comparison| Chart

Fence Contractors

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.