BBB Business Review

This Business is not BBB Accredited

Partners Federal Credit Union

(800) 948-6677View Additional Phone Numbers100 North First Street Suite 400, BurbankCA 91502

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BBB Accreditation

Partners Federal Credit Union is not BBB Accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

This business has no rating at this time.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Partners Federal Credit Union

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
05/20/2013Billing / Collection Issues
08/28/2014Problems with Product / Service | Read Complaint Details

In September 2013, my husband went to the bank to refinance my car in both our names since I had a high APR. The location of this credit union is on Disney property, reason I was not asked to come to the bank, at this time. I am not an employee, my husband works there. Papers were signed and taken back/forth to a member service rep (*****). Upon making an attempt to make my 1st pymt & calling cust svc, I discovered I WAS NOT ADDED TO THE LOAN! My husband & I went to the bank location on Katella Ave, in Anaheim and spoke with a mem svc rep/br mgr. ONCE AGAIN, I was not on the loan & the loan agreement I had in my hand WAS NOT THE LOAN THEY HAD ON FILE! My vehicle was a month late on its pymt & the mem svc rep printed the contract they had..completely diff due date, a month earlier. There was no explanation for me not being on the loan. I questioned the fact that they had approved TWO vehicles for my husband in the same month, for approx $60,000. This didn't seem to matter. I TRADED MY JEEP FOR THIS VOLVO THEY TOOK FROM ME AND GAVE TO MY HUSBAND. NOW HE'S GETTING CREDIT FOR MY PAYMENTS & HOLDING THIS CAR OVER MY HEAD! HOW DID THIS HAPPEN & WHO CAN GIVE ME ANSWERS AS TO WHY I WAS LEFT OFF THE LOAN?
Product_Or_Service: 2010 Volvo
Order_Number: UNKNOWN
Account_Number: XXXXXXXX LN **

Desired Settlement
I want a person with authority OVER the person who tampered with this transaction to look at what was done & how. MY HUSBAND IS ILLITERATE. I believe he was taken advantage of by this person. I want this loan rewritten with my name on it. I originally purchased the vehicle from the Volvo dlrshp, I traded MY vehicle & I want my name on the loan, with my husbands since I'm making the payments. THAT'S WHAT WAS SUPPOSED TO HAPPEN, ORIGINALLY.

Industry Comparison| Chart

Credit Unions

Additional Information

Business started: 01/01/1968
Number of Employees


Business Category

Credit Unions

Map & Directions

Map & Directions

Address for Partners Federal Credit Union

100 North First Street Suite 400

Burbank, CA 91502

To | From


1 Locations

  • 100 North First Street Suite 400 

    Burbank, CA 91502

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Partners Federal Credit Union is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (714) 712-7328
  • (818) 558-4560
  • (818) 558-4509
  • (818) 558-4522
  • (818) 558-4554

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Credit Unions


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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