Refund my $1275 I paid and removed the toilet, tile, grout.
Contractor has refused to do anything about the poor workmanship.
Remove the tile, grout and hall away the material, plus reimburse me my $1275 I paid.
Mr. ****** originally contacted us to do this job for him in early October 2015. We bid the job and didn't hear from him again. In January 2016 he asked us to again bid a job for him. This bid was changed 3 times by Mr. ****** in an attempt to reduce the costs. Each time, removed items from the original bill in hopes to get the costs significantly reduced. Mr. ****** finally agreed to the bid in early March 2016 and we scheduled the installation for March 14, 2016. We were only contracted to install the tile, grout, toilet, a small grout repair in the shower and set the sink in its' place on the countertop. Mr. ****** removed the plumbing from the contract as well as installation of the sink, back splash and mirror. We showed up on the 14th of March for the installation and were told that the ******'s had not purchased all of the materials needed to complete this installation as previously discussed. Our technician then had to go and pick up additional materials to complete the installation. Mrs. ****** had selected the grout color and asked our technician to pick it up, he did as she requested. As our technician was completing the tile installation, he was watched over by Mrs. ****** the ENTIRE time. Once the tile installation was completed, Mrs. ****** called our office to complain about the grout color she selected. Stating that she didn't like the color against the tile. Please note, we did not select the materials and only installed what we were asked to. 20 minutes later, Mr. ****** showed up in our office stating that Mrs. ****** didn't like her selection on the grout and wanted it changed. He stated, he wouldn't pay for this change and that if she wanted it, she can pay for it out of her own pocket. A few days later Mr. ****** came in claiming poor workmanship and requesting a reduced bill. We lowered his bill from $1,710.00 to $1,275.00, he begrudgingly paid his bill. Two days later he called again demanding that ***** come to his house for a site visit to see the poor workmanship. Claiming the grout was uneven and coming out in places. ***** went to his home for a site visit two days later and was appalled to find that Mr. ****** had taken a permanent marker to the tile and grout. He drew all over them and inside the grout lines which destroyed the work which was performed. He's now requesting we remove the product he damaged and a full refund. Since then, Mr. ****** has called and threatened our office several times. He's been asked not to contact our office or stop by any more. Attached please find the pictures showing the defects caused by Mr. ******. Please also note that the materials purchased by ****** were of poor quality.
(The consumer indicated he/she DID NOT accept the response from the business.)
The person I communicated with is ***** which I presume is the office manager. I never made any threats to their office. I was always professional on the phone and when I visited their place of business. The only way I could get ***** to schedule an appointment with ***** to view the tile job was to tell her I would seek litigation to resolve this matter. ***** needs to evaluate the workmanship of his employee. The ceramic tile was purchased from a Monterey Tile and Marble. The issue is not the color of the grout, but the fact that the grout lines ranges from 1/32, 1/16, and !/8 of an inch. Tile spacers were not used even though Mrs. ****** asked **** why he wasn't using tile spacers. **** made no response. The list of supplies that their worker purchased, listed spacers at a cost of $25 from Homedepot. When I told ***** he didn't use spacers, ***** deducted that amount from my bill. ***** evaluated the workmanship with *****. ***** took his thumb nail and scrapped some of the grout loose which I complained was coming loose. I marked 7 tiles with a Black "X" that were higher or lower than the adjoining tiles to show *****. The black lines on the grout was to show ***** the irregular grout lines. The black "X" or black lines did not damage the tiles or the grout lines.
Mrs. ****** was present while **** was installing the tiles, because she was making sure the pattern went in the same direction.
Bayview charges $62@ hour. **** logged 15 hours on my job which is a total of $930. To resolve this issue I am requesting Bayview remove the tile, grout, backerboard, haul away these items and reimburse me $930.oo. This is what I wanted to discuss with ***** when my appointment was cancelled with ***** on April 13, 2016 and ***** told me not to come to the office anymore.
Final Business Response
Mr. ******'s timeline is inaccurate. The threat of litigation was made after Mr. ********* visited the site. Mr. ****** wanted immediate payment for what he felt was incorrect. The bottom line on this situation is that the ******'s disagreed about the grout color AFTER it was installed. They don't want to pay for this to be corrected and are therefore attempting to force Bayview to pay for this issue with the threat of litigation for non compliance of their requests. This is EXTORTION. There were no complaints of the workmanship UNTIL they had to pay. The only complaint was that Mrs. ****** didn't like the grout color she chose. The job was based off of a bid, not an hourly agreement. Bids include the cost of materials we supply. The cost of the spacers was not deducted from the bill as Mr. ****** states. We ask that you close this complaint as it is fraudulent.