BBB Business Review

This Business is not BBB Accredited

Ninja Jump, Inc.

(800) 888-8148View Additional Phone Numbers3221 North San Fernando Road, Los AngelesCA 90065

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BBB Accreditation

Ninja Jump, Inc. is not BBB Accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

This business has no rating at this time.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Ninja Jump, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
08/21/2015Problems with Product / Service | Read Complaint Details

Product damaged when arrived, paint was bubbling and scuffed
There was an issue in getting the product in the first place it was not delivered when said it would be. Then when I received the product the paint was bubbling up and scuffed in several places. I contacted the business and they are being very difficult and offered to ship it back and a refund of the product, but will not refund the $160 shipping cost of the product. They keep giving me the run around when I ask to speak to a manager, the representative kept saying "I have been here 5 years and this problem has never happened before."

Desired Settlement
A replacement or partial refund to have the product fixed and repainted.

Business Response
Contact Name and Title: ****** ********
Contact Phone: (XXX) XXX-XXXX
Contact Email: ******
We informed our esteemed customer that we will issue a call tag to return the product, and fully refund him the cost of product and shipping.

07/21/2014Delivery Issues | Read Complaint Details

Didn't give a choice on shipping and refuses to send replacement slide cover to replace the one their shipper lost, refuses to work with us.
Over 50 attempts at trying to get ahold of managment and or the owners, who refuse to return any of the calls. Talked to ***** and *****, who say their hands are tied and that they can't replace a $650 slide cover that we had purchased in Jan 2014 that their shipper of choice lost. we have called and left many messages for the managers or the owners to call to talk about this matter, and as of yet no calls or willingness to help out a long time customers of theirs who has spent thousands of dollars with them.

Desired Settlement
Simple, all they have to do, is send a new slide cover to replace the one their shipper lost. This has been the option from the beginning. All they would have to do, is wait for their shipping company to send them, instead of me the replacement cost, but they refuse to even do that, they are forcing us to wait out a 120 day search requirement from their shipping company.

Industry Comparison| Chart

Contract Manufacturing, Manufacturers & Producers

Additional Information

Business started: 01/01/1993
Number of Employees


Business Category

Contract Manufacturing, Manufacturers & Producers

Map & Directions

Map & Directions

Address for Ninja Jump, Inc.

3221 North San Fernando Road

Los Angeles, CA 90065

To | From


1 Locations

  • 3221 North San Fernando Road 

    Los Angeles, CA 90065

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Ninja Jump, Inc. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (800) 888-8442
  • (323) 255-5418

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Contract Manufacturing


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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