FHR breached its agreement by failure to supervise the remodeling job, leading to costly errors and delays. FHR diverted funds without completing work
. We hired FHR for a master suite expansion to enlarge the living space, create walk-in closets and an upgraded bathroom with tub and shower. It was imperative that we hire a general contractor to handle the remodel because my husband and I work 24/7.We thought we checked this company out thoroughly and they assured us our job would be assigned a project manager who would supervise their employees,doing the actual work.FHR failed to supervise the work, failed to adhere to the blueprints, damaged parts of our home that were not involved in the work of improvement and work was done by unlicensed subcontractors in a most substandard manner.FHR abandoned the most vital part of our contract - supervision.The project manager, *** assured me he would oversee the entire job, from pulling permits to the filing of the Notice of Completion.His idea of project management was to show up occasionally to collect checks!He rarely examined the work of the employees, hence many jobs had to be torn out and redone.We had a tankless water heater at the site to be installed, but when I came home from work, the plumber instead had poured concrete outside the bathroom window and placed the old water heater outdoors in a cheap tin enclosure right in the view of the window.*** dropped by to pick up a $10000 check for the roof work, although the roof had not yet been completed.Days later the rain came 12/7;they had not covered the roof properly between the existing house and the addition, and the rain flooded into our home through our new built-in bookshelves, flooding the living room carpet.FHR responded 2 days later with a commercial fan and it took 3 more days to dry out the carpet.The ceiling is water-stained.The Flood Restoration company I contracted with has outlined a very costly,detailed plan to prevent the impending mold and mildew behind the built-in wall unit and in our drywall.I paid for a change order to complete an 8 ft soundproof wall instructing them to use Quiet Rock and acoustical adhesive, but FHR used Insulfoam and screwed it in, making it anything but soundproof - and they want to charge us $1500.Brea City inspectors were called by FHR over and over again to perform periodic inspections, only to find no one on site to meet them.As a result, the City refused to come out to the house for inspections without being paid by us to inspect! They told us that the FHR work was either not completed or not done to code. The office would ask me to send photos so they could see the work.I ordered double hung windows and received single hung windows in a double frame. Considering our patience and efforts to continue work with FHR, we asked to meet with the owner,instead we were given another salesman who promised everything would change and he would see that we were taken care of properly.A new "project manager" Eilon was assigned. The special order windows were not even to the city fire code and the city inspector left a STOP WORK notice on our door. Soon afterward, Eilon stopped being the project manager.The sloppy workmanship and use of inferior materials continued. Trash, hardened cement, and boards with nails still fill the side yard. They didn't center the drain in the shower and asked if that would be alright with me. Then the office girl ****** informed us that she was going to manage the project from Calabasas!This was project manager #3, and everything went further downhill. She never consulted the blueprints and told us closet doors were going to cost extra,they were on the original plans and to center the shower drain would be a change order,even though FHR workers failed to do it right.Finally we hired our own project manager for $8000 to supervise the workers, because again, FHR had abandoned the most crucial component of our contract, the supervision of the job. This is why people hire general contractors.Well, it did not work here. We firmly believe the errors and costly mistakes all stem from FHR's lack of supervision.
The only part of the contract that we have accepted as executed is the $6500 we paid on a change order for the sewer work. Since this is not part of the original agreement, it really has no impact on this complaint.
With respect to the rest of the monies we paid FHR, here are the amounts we want refunded as a result of incomplete work, substandard work or work not done in a workmanlike manner, or work not completed in accordance with the plans:
1. Bathroom - incomplete -$5000
2. Flooring -not started -$5000
3. Electrical - not complete, many hot boxes that are not in accordance with the plan need to be removed - $5000
4. Demo rubbish - not removed -$1000
5. Plumbing - a) bathroom not completed, b) sprinkler lines cut from new Sewer line - $5000
6. Special order Windows not to code and not level - $900
7. Blue Prints - did not indicate the water heater placement, did not include "as built" and errors resulted in unsupervised workers devising their own solutions to things like placement of water heater - $3900
8. Stucco - not started -$10,000
9. Soundproofing - materials not used as owners specified and as change order increase in cost was approved - $1500
10. Exterior Paint - not started - $5000
10. Two-way clean out - not installed as agreed upon signing of contract - $3,000
11. City of Brea overcharges resulting from countless visits to inspect which were fruitless - $300
12. Flood Damage to existing house on 12/7/2013 - mold/mildew - $13,100.
a)includes Tear out and rebuild of existing built in bookshelves - original cost $10,100
b)Living Room Carpet replacement - original cost $1,300
13. Homeowner-hired Project Manager to supervise FHR subcontractors/employees - $4000
Total Damages to be reimbursed $61,700
We filed a lawsuit against the above named customers due to an open balance of $29,000! We contend that we were approximately 70% done with the job when, suddenly, the customer ordered us to stop working! We are currently in litigation with the customer and waiting for a final judgement! As code requirement, the company passed *** inspections that was needed up to the stage that the customer decided to fire us from the job site. The company has proof and paperwork that's required to prove that the job was done up to CSLB guidelines.
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept the response made by FHR, dated 6/27/14, as it is quite clear this is a false statement or FHR is not familiar with our remodel at all.
First, I have the city inspector's STOP WORK notice that was placed on my door 1/14/14 for FHR's failure to comply with California building code, section R327.8. Therefore FHR's statement "As code requirement, the company passed *** inspections that was needed," is in gross error.
Second, we have photos and complete documentation of FHR's substandard workmanship, which CSLB has substantiated to the extent that it has advanced our complaint.
Third, FHR continues to violate its contract that states "It is against the law for a contractor to collect payment for work not yet completed." Our personal residence is proof that FHR did not complete the work for the money they demanded from us.
Our home, the remodel addition that FHR took on, is still in a state of distress due to the fact that FHR abandoned their responsibility to supervise their workers.
Final Business Response