*** has continued to waste my time and money sending the same faulty boards I returned under their warranty
A little over a year ago I purchased a z87 xpower motherboard from *** and it worked, with much difficulty for about three months. Instead of waiting for an RMA I simply purchased another motherboard. Around 2 months ago I decided to RMA my original z87 xpower motherboard but before I did I started troubleshooting the board I updated the bios, I switched out my ram, I changed my video cards but no matter what I did or what technical support suggested nothing gave me a picture or post with my iX-XXXXk. I figured it was just a faulty board so I sent it in for repair. I received one back about 3 weeks later and it did the exact same thing. Around this time I began noticing all the problems other people were having on the internet with the z87xpower motherboard so I asked them to send me a x97 xpower motherboard instead so I could at least get some use out of the $500 dollars I spent on the motherboard and the shipping costs. They flat out denied me which in my opinion is breaking the law, not only is it false advertisement, as the z87 claim it works with all iX XXXX socket cpu's but also according to the amount of complaints received and that amazon has put a waiver on the page selling the board saying it may be faulty and amazon is looking into it. I now sent away my second motherboard and I'm assured the next one will work but I feel like it will be a repeat of the past. I don't know why *** didn't recall a product that was causing consumers so many problems. Nor do I understand why *** won't send me a modern replacement which hopefully isn't riddled with so many problems so I can at least get some use of the $500+ dollars I invested on a $450 dollar motherboard plus my time frustration and requirement to buy another motherboard in order to having a working computer
I don't want the large sum of money I invested in the z87 x power back nor do I want any extra for the length of time I've spent writing to the company or asking for them to replace my defective z87 with what I hope is a workilng motherboardd. I don't even want money to make up for the hours upon hours I spent troubleshooting the board itself. I would just like a motherboard comparable to one I spent a great deal of money on over a year ago. I really don't think that's to much to ask considering how much use I got out of the z87 power. A small price to pay for frauduelent advertising, selling defective productics pomising quality and delivering problems and defects. If I'm not mistaken either *** stands firm and fair in customer service and they're willing to break any law including the no lemon law as well as false advertising anod not honoring their own warranties.
Have been in contact with customer and has been issued 2 RMA numbers for each of the boards. For the ******** Gaming board we had it come directly to us here and was fully tested and is 100% working. Now we did received his board and found that it had bent pins in the CPU socket that is generally not covered by the warranty. Since that is considered to be CID due to improper CPU installation. We waived that fee of $45.00 for this type of damage done. So the replacement Z87-GD65 Gaming board will ship out today. As for the Z87 Xpower board we have also pulled a replacement and have fully tested it here using the same CPU as customer and did a complete diagnostic test on all MB hardware and it also 100% fully functional and is waiting for the bad one to be sent back under the RMA that was given.
(The consumer indicated he/she DID NOT accept the response from the business.)
The gd-65 board I rma'd was never the problem so the fact that 80 percent of the response has nothing to do with my complaint is disconcerting. What is bothering me is why was I given a faulty board then after explaining the problem given a board with the same faults I've already invested alot and lost a years worth of time and money into getting a working z87 board; the fact that I have to go through all this trouble to receive a working product from *** is ridiculous that is in fact if it does work. Computer technology moves fast and a year is too long to wait for a working replacement especially when you need it for work. I couldn't wait a year to get a working board so since it's been a year since my first rma I've already purchased a z97 board. So since I can't receive a top of the line board because of your incompetence like I had when I first purchased the Z87 xpower you should replace it with the top of the line I paid for a year ago and did not get to use because of purchasing a faulty product and then receiving a faulty replacement. How long do you need to keep sending me non working motherboards until it falls under the no lemon law? Long and short I bought a lemon you replaced it with a lemon and now you're too cheap to give me what I paid for which is a top of the line motherboard. Will I need to file a complaint with the attorney generals office before you realize you've cheated me out of 500 dollars a years worth of high end computing power and now a year later after constant complaints you claim to have a working replacement for a no longer high end computer part. You have no sense of costumer service and in my opinion you're breaking the law.
Final Business Response
We have honored our warranty and have replaced both boards and again both were fully tested. We do know one of the boards was due to physical damage to the CPU socket we did waive the fee for that and the Xpower from our testing was good. Bur we replaced the board anyway the customer has been made aware of all this via our online support form. We are not breaking any laws and have fully met our warranty.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The z87 xpower was a board wrought with problems since it's release. If you go to any computer part consumer website and read the reviews for the board you'll learn that almost no one, and I do mean almost no on, has had a positive experience with this motherboard. If there's one thing I genuinely respect it's customer service. *** has shown me little to no customer service during this whole ordeal. The fact that I have to take it this far in order to have a genuine conversation with your company is proof enough of the lack of customer service I received. I told you my problems with the board, I received no help at your customer service hotline. They seemed to know less about the motherboard then I did, they asked me repeatedly whether I'd updated to the latest bios and when I said I had they told me to downgrade to the bios before it and maybe that would fix the problem. At no point during my interaction with technical support did anyone hint at the possibility of returning the motherboard under warranty. A product that does not operate as stated is a product that is by definition malfunctional. When I receive not one but one then one that is supposedly company tested refurbished motherboard that is faulty it tends to lead me to the inescapable fact that your customer service is lax at best. As I stated before I didn't want anything more then what I put into your company in the first place, which was the trust of a functioning well working, as advertised top of the line motherboard. When I didn't receive that I tried to return it under warranty and receive a replacement for the motherboard which I could use in the way it was intended, as a top of the line motherboard which I could build an outstanding PC with. When that didn't work so much time had passed **** it was no longer a top of the line motherboard and I could no longer build an outstanding PC with a motherboard claiming to be top of the line which was publicly and personally known to be wrought with problems from inception. So of course I felt cheated, out of the large amount of money I spent on it, I believe it retailed and I payed about $450.00 for it. What I'm asking is why wasn't the board recalled from the beginning if it was so publicly known to have so many technical problems. So now I have a motherboard that doesn't work properly as advertised or worth the amount of money I spent, I'm not sure if the one you sent me works yet because I haven't yet tried to use it, what's the point of kicking a dead horse. I'm out over 500 dollars when you account for shipping of broken motherboards to replace the ones that were faulty, and then faulty again upon returning it. Where is ***'s customer service? I understand your a company and need to make a profit, but doing so by releasing a faulty product, not recalling it, then sending out more faulty products in their stead when your faulty product that you created does what faulty products do best which is fail is not ethical nor is it legal. False advertisement comes to mind in the list of crimes I could accuse you of committing, also breaking the no lemon law, releasing a product that is faulty by nature and then failing to repair the product or offer compensation for the payment of that faulty product. Of the ethical wrongs you've done, I could easily name a few of those as well. Failing to provide quality, working products. Failing to offer reliable and knowledgeable technical support. Failing to offer good customer service and to take care of a valid grievance in a timely and ethically correct and respectful manner. Accusing your customers of doing things they didn't do such as making threats to your employees which I have the manuscript for printed out and saved on my hard drive. Threatening your customers, after falsely accusing them, of acting upon those "threats" made by reporting them. Replacing a painfully obvious faulty product with a newer model which hopefully is not faulty thereby renewing the faith and respect you've lost by selling them a 450 dollar product that does not deliver as advertised, and has taken a year to "correct" thereby nullifying the primary function of the product in the first place, in case you forgot it was to build a top of the line PC. The long and short is ethically and legally *** has failed me, you sold me a lackluster product which has numerous problems and doesn't deliver at all. Then wasted my money by sending me a refurbished board that also didn't work. I used to really like ***. This board was my dream, I wanted a big board with plenty of pci slots and the ability to quad sli at 8x a card. When it didn't deliver I was very very disappointed, then when I returned it and was given a board that didn't work as well that was frustrating too, well now I'm a year in and I finally have a refurbished z87 xpower motherboard that supposedly works, again I have yet to test it, for fear it won't work or I'll waste more time and money sending it in for a replacement board and receive another that doesn't work and two because technology has moved on and so have I, while waiting for a working z87 xpower a new chipset came out and since I wasn't receiving any help from *** I decided to go with another company I've had positive results with and the motherboard I have works beautifully and as advertised, however I'm still stuck with a 450 dollar itch that I can't scratch, I got roughly 3 months of poor performance from a motherboard, only to have it be replaced by a defective one as well and I realize that after a year of time money energy and arguing spent I still haven't seen a return on my investment. The x97 xpower motherboard has gotten good reviews so far and seems to be not hindered by the numerous technical failures and difficulties that it's predecessor was. It also retails for much less then it's predecessor. All I asked is to recoup some of my time and money and get a replacement z97 xpower instead of a z87 xpower which has failed me thus far and is no longer a top of the line motherboard, this would also renew my faith in the customer service of ***. However I realize that *** would rather spend money sending me faulty z87 xpowers hoping I will give up and simpley throw the thing away then do the morally decent thing and try to compensate me for some of the time, frustration, money and faith in it's company and products lost. I used to be a fan of *** products and thought they were a good company, I bought their graphics cards and other hardware and software and when i needed a replacement motherboard after the z87 xpower failed I even purchased a Z87-GD65 GAMING motherboard in it's stead while I waited for my refurbished motherboard came in. However after this lack of customer service, rude interactions with technicians and customer support, as well as inability to admit to or identify an obvious wrong done to one of it's loyal customers I will never buy another *** product for as long as I live. As I said earlier if they were an ethical and understanding company concerned more about their customers then their profit margins they would have seen how they wronged me with their numerous errors rudeness and waste of time and value and simply replaced my repeatedly faulty motherboards, my faith would be renewed. However I realize that's not going to happen and I'm now stuck with a 500 dollar paperweight that I've wasted too much money time and aggravation on. I would recommend anyone who reads this to never buy a *** product again as well, their customer service is awful, their techs are rude, they will avoid paying out what's deserved in whatever way possible, they are an unethical business and release and refurbish and return faulty products. I still stand dissatisfied with their incompetence, rudeness, customer service, and reciprocity for a paying loyal customer who only wants to be dealt with fairly and respectfully. I bought a so called top of the line motherboard and got only about 3 months of buggy and problem filled use out of it, and now after calling tech support repeatedly, two RMA's to the company in which they have sent me faulty boards, and a year lost I can't get back what I paid for it. Not only that I've also lost massive amounts of time, and a good amount of money trying to fix the problem and only receiving disappointment in return for my efforts. Is that a company you want to be involved with?