BBB Business Review

This Business is not BBB Accredited

Althon Micro, Inc.

(909) 594-3128280 Paseo Tesoro, WalnutCA 91789-2723http://www.sapphireinc.comView Additional Web Addresses

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BBB Accreditation

Althon Micro, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Althon Micro, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 6 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Guarantee / Warranty Issues1
Problems with Product / Service2
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Althon Micro, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (6)BBB Closure Definitions
05/05/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
Athlon Micro/Sapphire Technologies didn't honor rebate after 4 months Tracking # XXXXXXXXXXXXXXXX
I bought a SAPPHIRE Vapor-X XXXXXXVXSR Radeon HD 7970 GHz Edition with a $20 rebate (Tracking number XXXXXXXXXXXXXXXX ) and I never received the rebate after 4 months. Sapphire uses 4myrebate.com as their rebate handler with Athlon Micro logos on the rebate website. The rebate status was never updated, still says "Awaiting Receipt of Documentation" even though the submitted documents were already on scanned and uploaded by themselves . Sale order number XXXXXXXXX, The submitted documents can be found at this link: https://sapphire.4myrebate.com/Document/PDF/?TrackingNumber=XXXXXXXXXXXXXXXX&zipcode=XXXXX . And USPS Postmark date says December 4.I had called their rebate department's phone number, they just put me on hold forever.Rebate status can be checked at https://sapphire.4myrebate.com/Claim/CheckRebateStatus/?zip=XXXXX&trackingnumber=XXXXXXXXXXXXXXXX It was never updated. Until they can fix this, I won't buy Sapphire products any more because of their dishonesty on small amount rebates. I am reporting this to BBB so no one else will get scammed by them ever again.

Desired Settlement
Honor the rebate as advertised. Rebate tracking number (Tracking number XXXXXXXXXXXXXXXX) https://sapphire.4myrebate.com/Claim/CheckRebateStatus/?zip=XXXXX&trackingnumber=XXXXXXXXXXXXXXXX .The submitted documents can be found at this link: https://sapphire.4myrebate.com/Document/PDF/?TrackingNumber=XXXXXXXXXXXXXXXX&zipcode=XXXXX .

Business Response
Althon Micro has a contracted specialized who take care the end rebate, sent the request to the company to find more details, will get back to the site for futher responses.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO Not understand what this is supposed to mean.so will this be fixed or not.

Final Business Response
The rebate handling company claimed that 2 rebates claimed under the same household address,
we checked that 2 different items were claimed, so, we requested the rebate company take care the rebate claim immediately, got confirmation that the rebate claim was approved on 4/16, the customer should receive the rebate check soon.

05/29/2015Advertising / Sales Issues
02/24/2015Advertising / Sales Issues
01/30/2014Problems with Product / Service
01/27/2014Guarantee / Warranty Issues
01/26/2015Problems with Product / Service

Industry Comparison| Chart

Computers - Supplies & Parts

Additional Information

top
Business started: 08/17/1990
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Contact Information
Principal: Mr. K D Au (Owner)
Number of Employees

45

Business Category

Computers - Supplies & Parts

Alternate Business Names
Sapphire Technology Limited

Map & Directions

Map & Directions

Address for Althon Micro, Inc.

280 Paseo Tesoro

Walnut, CA 91789-2723

To | From

LocationsX

1 Locations

  • 280 Paseo Tesoro 

    Walnut, CA 91789-2723(909) 594-3128

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the Counties of Los Angeles, Santa Clara, Santa Cruz, Monterey and San Benito. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Althon Micro, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Web Addresses

  • http://www.althonmicro.com
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Computers - Supplies & Parts

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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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