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Consumer Complaints

BBB Accredited Business since 02/01/2000

TRUSTprice.com

Phone: (408) 582-5000 ext 801Fax: (408) 582-5050

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
01/22/2016Problems with Product / Service
01/26/2015Problems with Product / Service | Read Complaint Details
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Complaint
Issues with Norton Security 2014 software which was purchased for 3 PC's.
I purchased Norton Internet Security 2014 from Trust price on 8/13/2014 for 3 computers. It worked fine till 11/13/2014 and subsequent to which it stopped working on 1 computer. When Symantec was contacted on 11/14/14 & then again on 12/09/14 they mentioned that the key is valid only for 1 PC and not for 3 PC's. Whereas the payment made & receipt received clearly mentioned that it's for 3 PC's. Symantec/Norton tried contacting the business numerous times but no response was received. I myself contacted Trust Price by leaving a voice mail on the customer service number & also by sending email to customer support but no reply was received till today.
It's a clearly a "Fraud" to promise one thing to a customer and not delivering the same even when one has paid for the same. Also if the software is pirated, it will become an offence under the Piracy Laws too.

Desired Settlement
I'm seeking replacement of the software or refund of my money from the business.

Business Response
Contact Name and Title: CUSTOMER SERVICE
Contact Phone: XXX-XXX-XXXX ****
Contact Email: *******@trustprice.com
We contacted our customer ***** ****** on Jan 8, and got a chance to explain him that his messages wasn't delivered to our customer service directly. On the same day, we processed a full refund after we agreed that was the best solution for Mr. ****** as the stock was completely out.

Industry Comparison| Chart

Computers Hardware, Software & Services

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.