Complaint PCWORLD refuses to reply to my request for a refund after they went all digital. I have been a long time subscriber to PCWORLD (6-8 years). I renewed my subscription for 2 more years in march 2013. Paid up until September 2015. In July 2013 I was informed that PCWORLD was going all Digital. When I tried to ask for a refund I got no response whatever even though they said in the announcement that they would give refunds to everyone who did not want the Digital Edition.
Desired Settlement I want a refund of $29.97 for the renewal payment I made in March 2013
Business' Initial Response This customer is mistaking us for the magazine company PC World, we are oempcworld.com, online retailer of computer memory products, not affiliated.
Complaint Purchased product through advertisement on Pricewatch, checkout had incorrect price, requested honoring of advertised price or cancel, did not honor. I was directed to OEMPCWORLD via pricewatch.com for a Micron 8GB memory card for $59.98, at checkout price was $69.98. Order number XXXXXX. Since I have had this issue in the past I wrote in the notes section of the order, "Pricewatch.com price is advertised at 59.98 w/ free ship, please honor that price or cancel order." and I provided the URL for the advertisement. I received an email the next day stating that the current product was out of stock and they would honor the same price for a replacement in stock item brand of Crucial 8GB memory. I agreed. Upon checking my email for shipment I saw that the price had not been adjusted and the product shipped. I called OEMPCWORLD for explanation as to why the price was not honored AND why it shipped when I explicitly stated otherwise in the notes. They had no explanation other then because of current market they can't honor the price advertised. They offered refund but I want the advertised price since I waited for the product for four days before I found out the price was not honored. My home based business system is down when for the $69.98 I could have had the memory replaced from a local vendor. I purchased from this company because of the price.
Desired Settlement Honoring of advertised price. Apology for rudeness on the phone and forcing return when I don't want a return.
Business Response The item was in correctly invoiced without adjustment of the $10 in question. We apologize for the error and we tried to correct it but the customer would not co-operate. We attempted to offer the credit but customer requested to return the item and was provided with a free return label. This was customer choice. He will be provided full refund upon receipt. Product was already in customer possession.
Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) They did not offer the $10 credit!!! That is a bold face lie; nor did they even consider it when I asked. They said they could not offer a credit because their, "profit margin would not allow it." And went on further to chastise me asking if I would sell something at a loss. I even tried to rationalize the situation with them stating they would lose business and have to pay for shipping to and from my home rather then credit me the $10. ************ the rep I spoke with said that is, "the only option available." I even wrote into their customer service department to complain the same day and have yet to receive any response. Saying I opted for return as being my choice is disingenuous at best since they flat out told me there was no other option!
Final Business Response The customer service agent never got a chance to complete the offering of the refund, which had already been decided by a manager, because the customer in question was abusive and would not let the agent make the offer before shouting obscenities and demanding we accept the return, which we did and paid for. Customers statements are not factual and we are processing a refund for the full amount with no further action on our part.
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