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Credit-Aid Software

(800) 257-119210866 Washington Blvd Ste 447, Culver CityCA 90232-3610http://www.credit-aid.com

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BBB Accreditation

Credit-Aid Software is not BBB Accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

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Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Credit-Aid Software

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
02/19/2015Problems with Product / Service | Read Complaint Details
X

Complaint
This is not my account and it was canceled when I notice the pending transaction to my account. I have been disputing this account since Oct. I didn'
This company deducted 299.00 from my card back on oct 4. This is not my account and it was canceled when I notice the pending transaction to my account. I have been disputing this account since Oct. I didn't order this, I haven't used the account and don't have any information about this acct. I never heard of your company and when American Express called me about the account I immediately disputed the transaction and ask them not to charge my account again. I also even called your company back in Oct on the 1st to and Sept 30 cancel this because it was showing as a pending transaction. I would appreciation if a Supervisor called me. I will file a claim with the Better Business Bureau for ******* and California. Do you have any transaction from me using your software? When? What for? Like I explain to a Rep in October the only thing I would like is a refund back to my account. You have my number because I called you and I would like for someone to call me. When they debt my account it wasn't any issue getting my money so why is it an issue to speak to someone live? Thank you I have included the information that I emailed to them. I never used this company Software and when I noticed the Pending Transaction I immediately try to contact them. You can only email them. I contact my bank to stop the transaction. They telling my bank that I didn't cancel into but I never used them. I ask them to give me my contact info and they wouldn't. What else can I do when I have explained to them that I didn't request there software and I want my money back in my account.

Desired Settlement
This is not my account and it was canceled when I notice the pending transaction to my account. I have been disputing this account since Oct. I didn't order this, I haven't used the account and don't have any information about this acct. I never heard of your company and when American Express called me about the account I immediately disputed the transaction and ask them not to charge my account again. I also even called your company back in Oct on the 1st to and Sept 30 cancel this because it was showing as a pending transaction. I would appreciation if a Supervisor called me. I will file a claim with the Better Business Bureau for ******* and California. Do you have any transaction from me using your software? When? What for? Like I explain to a Rep in October the only thing I would like is a refund back to my account. You have my number because I called you and I would like for someone to call me. When they debt my account it wasn't any issue getting my money so why is it an issue to speak to someone live? Thank you I want all my money back

Business Response
Our software signup is self-service. We don't sign anyone up and we don't see anyone's credit card numbers. Next, before any account is created, the customer signs a charge authorization form authorizing their card to be charged. When a customer tells us they were charged without authorization and that they never even signed up, we close the account immediately and we ask them to report the identity theft to their credit card company. Next, the credit card company usually gives the customer an immediate refund and they open an investigation. As part of that investigation, the credit card company contacts us and we give them any information they request. The credit card companies and paypal (our processor) have this system in place to protect customers. Because we follow this protocol it's best that the customer also follow this same protocol as it's what their credit card company and paypal will advise: The customer should contact their credit card company to report the identity theft. In turn, we will respond to the credit card company.


Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
When I contacted this company Oct 4th I asked them to closed the account and plse don't charge my card again because I didn't order there services. I had contacted American Express about the charge on my card. I never signed a charge authorization. Can I get a copy of what has been signed. They explain to me that everything was done online. I asked them for my contact information and they couldn't get it. I contact American Express and they stated that they had to complete an investigation and they will refund my money by Dec 8th. When American Express contacted this company they stated that the charges was valid and that I didn't cancel the account in time. So they couldn't refund my money. As I explain to AE this is fraud and that I want my money back. Can you ask them if I used there product. AE stated that I didn't and I email the comapny because she can't get anyone on the phone to ask them the same question. If I didn't order the services how would I know to cancel the service. Did I use the services? I will copy and paste what they email me. AE can't refund my money because this company is stating that the charges are valid and it is my account. I have requested a new card since this happen. People still card information daily and if I order something I would at least no all the details before giving my card information. American Express has done an investigation and this company is saying that the charges are accurate. You can't speak to no one and I have done what was asked of me. No response from them or AE. AE gave me a refund on Dec 8th and took it back because this company said that the charges was valid. Which are incorrect. I have copy and paste the conversation from the email. I will copy the letter from AE also. So what else can the customer do?

Keenan J. (Credit-Aid Customer Support) <*******@creditaid.zendesk.com>
Dec 9 (3 days ago)

to me
## In replies all text above this line is added to the ticket ##
Your request (#XXXXX) has been deemed solved.

To review, comment and reopen the request, follow the link below:
http://support.credit-aid.com/requests/XXXXX

Keenan J.
Keenan J. (Credit Repair Cloud Support)
Dec XX XX:XX PM

Hi ******,

If all is understood correctly, it sounds like your identity may have been stolen. You have already taken the proper step by contacting American Express Fraud Department to dispute the charge and reporting Identity Theft. They will be able to handle providing you a refund from there. Your account here was canceled and closed on October 30. Identity theft is a serious crime. You may also want to consider reporting your incident to the police.

Best Regards,

Keenan J.
Problem Solver & Happiness Maker
www.creditrepaircloud.com
Support Desk: http://support.credit-aid.com
Hours: Mon-Fri 9 am - 6 pm PST

How did I do? Click this link to provide 1-click feedback:
https://secure.teamhively.com/rating/addnew/type/zd/team/9918/ext/XXXXXXXXX/
_____________________________________________________________________________________________
FREE CREDIT REPAIR BUSINESS GUIDES: www.creditrepaircloud.com/guide
FREE LIVE HELP FOR CREDIT REPAIR CLOUD: https://creditrepaircloud.com/expert

dryvettejo
dryvettejones
Dec XX XX:XX AM

Tammy,

I never received an email from you. My email address is *************@gmail.com and my contact number is XXXXXXXXXX. I have never received a call or email from you; until yesterday. I have disputed this with American Express and the report you sent them was this my account. Now I will report this again to BBB.

Tammy,

This is what I have been saying this is not my account and I contacted you all not to charge me any more. I know my purchase and things I buy. I have disputed this since Oct. Can you answer the following questions above.

dryvettejo
dryvettejones
Dec XX XX:XX AM

Tammy,

This is what I have been saying this is not my account and I contacted you all not to charge me any more. I know my purchase and things I buy. I have disputed this since Oct. Can you answer the following questions above.

Tammy F.
Tammy F. (Credit Repair Cloud Support)
Dec XX XX:XX PM

Hi ******

Our site is self service. Customers sign themselves up with their own credit card. Then if they don't want the service they cancel. If someone signed up with your name and your credit card, then that is identity theft which you should report to American Express and the police. Your account was canceled back in October and we sent you confirmation. If you've already disputed with American Express, then American Express will refund and protect you. American Express will open an investigation and there is no further action or call needed.

Have a great rest of your night.

Tammy F.
Problem Solver & Happiness Maker
www.creditrepaircloud.com
Support Desk: http://support.credit-aid.com
Hours: Mon-Fri 9 am - 6 pm PST

How did I do? Click this link to provide 1-click feedback:
https://secure.teamhively.com/rating/addnew/type/zd/team/9918/ext/XXXXXXX/
_____________________________________________________________________________________________
FREE CREDIT REPAIR BUSINESS GUIDES: www.creditrepaircloud.com/guide
FREE LIVE HELP FOR CREDIT REPAIR CLOUD: https://creditrepaircloud.com/expert


Keenan J. (Credit Repair Cloud Support)
Dec XX XX:XX PM

Hi ******,

Thanks for your call. Like many software companies, we only provide support over email. I would be happy to help though!

Attached to this email I have included your charge authorization and cancellation authorization. You choose to keep your Credit Repair Cloud account past your free trial. This is why you were charged. You account has since been cancled and you will no longer be billed.

If you have any further questions, please let me know. I would be happy to help!

Keenan J.
Problem Solver & Happiness Maker
www.creditrepaircloud.com
Support Desk: http://support.credit-aid.com

Kenan,

This is not my account and it was canceled when I notice the pending transaction to my account. I have been disputing this account since Oct. I didn't order this, I haven't used the account and don't have any information about this acct. I never heard of your company and when American Express called me about the account I immediately disputed the transaction and ask them not to charge my account again. I also even called your company back in Oct on the 1st to and Sept 30 cancel this because it was showing as a pending transaction. I would appreciation if a Supervisor called me. I will file a claim with the Better Business Bureau for Georgia and California. Do you have any transaction from me using your software? When? What for? Like I explain to a Rep in October the only thing I would like is a refund back to my account. You have my number because I called you and I would like for someone to call me. When they debt my account it wasn't any issue getting my money so why is it an issue to speak to someone live? Thank you

Kenan,

Why would I want to logon to anything that is not my account. I'm not interested in anything that your company is offering me. I just want this to be over since Oct and I haven't yet had a call back from a Supervisor.

Letter from American Express emailed to me:
Hello Dr ****** *********,

Thank you for your recent inquiry concerning the following transaction(s) in your Bluebird Account:

Transaction Details
Date: 10/04/2014 12:00:00
Amount: $299
From/To: CREDIT-AID SOFTWARE - XXXXXXXXXX, CA

After completing our investigation, we have determined the transaction to be valid for the following reason(s):

As per merchant , customer has not cancelled the transaction within 30 day free trial period of the software and has provided the authorization for the charge of $299.00

If you would like to receive a copy of the documents we relied upon in making our determination, or if you have new or additional information that may be pertinent to our investigation please contact us at X-XXX-XXX-XXXX.

Thanks,
Bluebird




Final Business Response
We advised this customer to report the identity theft to her bank and to the police. This is what we've been instructed to do for cases of identity theft.

08/26/2014Billing / Collection Issues | Read Complaint Details
X

Complaint
I cancelled my trial period within the specified time frame and was still charged. Customer Service was rude, brusque and insulting.
I signed up for a free trial for the software shortly after subscribing, called and spoke to ******* to cancel. She told me since I was not her client I couldn't cancel over the phone and I needed to do so online. On June 1st, at the end of my trial period, I cancelled but was still charged that same day. I immediately emailed and was put into communication with a woman named ***** who was nothing short of belittling and arrogant and who refused to refund my monies. I went ahead and filed a claim with my CC company to which ***** responded that I 'must be a master at getting things for free'. I have documentation of cancellation and even have an email in which ***** admits I never used the software. I am seeking a full and complete refund.

Desired Settlement
I want a letter of apology from ***** as I feel that her allegation of me being a 'MASTER AT GETTING THINGS FOR FREE' (per her rebuttal to my Credit Card Company) is slander and I also want a full refund of my $179.00.

Business Response
Hi BBB

The link in your letter does not work so I cannot see your interface, however, this transaction was via PayPal and PayPal is handling the chargeback investigation. We already provided all the paperwork to paypal. Here attached is a screenshot of the last email from paypal about this matter. We trust the paypal chargeback process. It will be up to paypal and the customers bank if they wish to issue a refund. We are not a part of their decision making process. If you need to reach out to paypal, please do.

Thanks!

******

****** *****
Credit-Aid Software
www.credit-aid.com

Industry Comparison| Chart

Computers Hardware, Software & Services, Computers - Multimedia, Computer Software Publishers & Developers

Additional Information

top
Business started: 01/01/1999
Number of Employees

1

Business Category

Computers Hardware, Software & Services, Computers - Multimedia, Computer Software Publishers & Developers

Alternate Business Names
Credit Aid Software

Map & Directions

Map & Directions

Address for Credit-Aid Software

10866 Washington Blvd Ste 447

Culver City, CA 90232-3610

To | From

LocationsX

1 Locations

  • 10866 Washington Blvd Ste 447 

    Culver City, CA 90232-3610

Industry Comparison ChartX

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BBB Customer Review Rating plus BBB Rating Overview


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