BBB Accredited Business since 03/15/1999
Phone: (626) 813-7730Fax: (626) 813-3810View Additional Phone Numbers730 Baldwin Park Blvd, City of Industry, CA 91746-1503
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A BBB Accredited Business since 03/15/1999
BBB has determined that CyberPowerPC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised CyberPowerPC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 86 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Billing / Collection Issues||1|
|Guarantee / Warranty Issues||13|
|Problems with Product / Service||63|
|Total Closed Complaints||86|
Number of Employees
Computers - Dealers, Computers - Wholesale & Manufacturers
Products & Services
This company manufacture and distribute various customized high-end gaming machines, notebook systems and high performance workstations for gamers, businesses, government agencies, educational institutions and other end-users.
Refund and Exchange Policy
RETURN & REFUND POLICY - No return of merchandise will be accepted without first securing a Return Merchandise Authorization ("RMA") number provided by Company. Buyer must submit evidence of purchase date, Company invoice number, description of goods including serial and model numbers, reason for return, exchange, or refund, and RMA number. At its sole discretion, Company may accept or deny Buyer's claim for return, exchange, or damages. If accepted and if the goods have not been used and are in a resalable condition, Company shall provide a refund within 30 days on new notebook and desktop computer systems; returns after the 31st day will be subject to a fifteen percent (15%) restocking fee. No refund, credit, or exchange is allowed after 45 days from the date of the invoice on all notebook and desktop computer systems, and part purchases. Opened software, promotional items, game vouchers, services, care options, and engraved products are not eligible for refund and may not be returned. (Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken, downloaded, and/or activated.) All products returned must have the RMA number prominently displayed on the shipping label with return freight prepaid by Buyer, and must include all original packaging, materials, manuals, and copy of invoice. All products returned must be securely packed and delivered to Company in an undamaged condition. All shipping and handling charges are non-refundable. Company may refuse or reject returned merchandise for failure to follow the conditions set forth herein.