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Consumer Complaints

BBB Accredited Business since 05/01/2010

Advanced Health Center

Phone: (408) 912-2358Fax: (408) 264-3515

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
01/18/2016Problems with Product / Service | Read Complaint Details
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Complaint
I was promised results I did not receive. Poor services, paid $7k, repeatedly voiced my concerns, was dismissed, patronized, invalidate and tried to resolve with Dr. **** who does not return my calls. My final xrays proved no improvements were made to my spine, minimal disc spacing changes. Dr. ***** refused to rectify or offer any refund. Instead, he dismissed me without a word more. He does not deserve my hard earned $7k for results he promised that didn't happen.
I want a refund. He ignores my calls, or communications, has ignored my concerns as treatments commenced.

Desired Settlement
refund

Business Response
This patient was entitled to discontinue treatment at any time. She was showing improvement as indicated in her records and she elected to continue the treatment. All treatment was delivered per the standard of care and beyond. There are no refunds on used services and there is no guarantee of results, as no medical provider can legally do. Both are indicated in her Health Care Agreement. However, we sent her a letter indicating that if she removes the negative reviews she posted and signs an agreement not to post any further reviews as a courtesy we will waive her unpaid balance of $3200. We have not received a response.

12/28/2015Problems with Product / Service

Industry Comparison| Chart

Chiropractors D.C., Massage Therapists, Holistic Practitioners

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What is a BBB Business Review?

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.