I bought a used car from VW SM in 2010 and asked to view the Car-Fax and was never shown the Car-Fax. I was falsely told no accidents had occurred.
In July of 2010 I purchased a 2002 GTI, which was advertised on the sticker as being a Gold Check Certified Pre-Owned Vehicle from VW Santa Monica. This dealership has been around for a long time and appeared to be reputable. I paid $10,000 for the car, and in addition, paid for a Platinum Coverage Fidelity Warranty costing $3,165, making my total purchase for $13,165. The value I paid for was higher than the Kelly Blue Book value for a pristine version of this vehicle. I assumed that I had paid a small premium due to the fact that I purchased from a dealership and purchased a certified vehicle. At the time of the purchase of the vehicle, I requested to view the Car Fax and was given the run around and never shown the Car Fax after a long grueling 4 hours purchase process. The manager and the sales person, **** ********* assured me that the car had never been in an accident and was in excellent working and physical condition. I was very exhausted during the whole ordeal and did not realize until after the purchase was complete that they had never showed me the physical car fax report and only had given me verbal assurance on the clean accident free status of the vehicle. In a little over a month, in September of 2010, I noticed the car was jerking while I was driving it. When I had the car looked over by the VW SM service department I was told that the car needed a new transmission. I found it strange that the Gold Check 70 point inspection would not detect something as big as a need for a new transmission. In fact, during that visit I spoke with a service man, ***** **** who informed me that the previous owner and VW knew of the transmission issue and that it was the reason why the previous owner traded in the car to VW. The was very unsettling to me and if I had known about this issue I would have never purchased the car. There were many other expensive issues with the vehicle that I will not get into. Fast forward to October 19, 2014, upon trying to sell my vehicle to the LAX Car Max dealership I was inform that the vehicle was in a front and side impact accident in 2005, which was not disclosed to me at the time of purchase. This damage was to the frame of the car which meant the value of the vehicle was significantly less than it would have been without the accident (less than half). VW Santa Monica valued that car at $1,200. This, I would imagine, is why VW SM failed to show me the Car Fax when I requested to review it during my purchase. I believe that I paid significantly more than the actual value of the car at the time of purchase and that VW Sanata Monica fraudulently sold the vehicle to me. If this accident had been disclosed to me at the time of purchase I would have declined to purchase the vehicle. When my husband went to the VW Santa Monica dealership on October 19th, 2014, to bring the car in to see what they would offer me, they said that the car was devalued based on a minor rear end accident that I had been in back in 2012 and stated that there was no other prior accidents. When my husband told them to check again they still said no prior accidents and when my husband told them to check a third time, pressing them, they said that they did see the 2005 accident. He then informed them that they never disclosed this information to us and how they failed to provide us with the Car Fax even though we requested it. The sales person ****** then asked my husband to leave the dealership. I believe this is because ******, the sales person, knew that what Volkswagen Santa ****** had done was unethical and possibly illegal. I believe that the sales staff at Volkswagen Santa ****** took advantage of me, knowing that I was a student in an intensive graduate program who was desperately in need of a car. In addition, I am also concerned that since the frame of the vehicle was compromised during this 2005 accident, my safety and the safety of my unborn child were at risk while operating the vehicle.
I would like the receive the Kelly Blue Book value that my car would be worth had it not been in the 2005 accident minus any amount that I receive for the vehicle when I sell it.
Contact Name and Title: Billy Rinker
Contact Phone: XXX XXX XXXX
Contact Email: ***********@lacarguy.com
Upon reviewing the file for ****** ******** I see that she bought a gold check certified car. This would include a limited 60 day power train protection. She also purchased an extended coverage.
We inspected the car originally for safety and we have the original carfax in the deal, we have would have no reason not to show the customer. Also, it does not stat that there is any "frame damage" to the car.