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Mercedes Benz of Long Beach

Phone: (562) 988-8300

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service2
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by Resolution

Complaint Resolution Log (3)
03/11/2014Problems with Product / Service | Read Complaint Details
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Complaint
As with prior used vehicle purchases at other mercedes dealers, I paid this dealer for a pre-purchase inspection to flag issues that influence the value of the vehicle, whether mechanical or aesthetic. This dealer overlooked at least 5 issues (estimate $5,000 in repairs) that would have been identified by other dealers. Another dealer identified these very issues when they inspected the vehicle to resolve a fluid leak. After realizing I had been deceived, I called the seller anonymously and asked a service employee what constitutes a pre-purchase inspection. She responded, "We thoroughly inspect all aspects of a vehicle both mechanical and non-mechanical and list the issues in a report". After 5 calls, I finally reached a service manager, who discounted my concerns telling me they only inspect for safety issues. After giving my a lot of excuses as to why they wont resolve the issues, the service manager said he would cover ~$800 worth of repairs. It is an outrage that this dealer would charge me for a thorough inspection and then omit such costly repairs. It seems they should not offer the type of inspection they advertise or perform the same thorough inspection that other mercedes dealers have offered me in the past.
Product_Or_Service: G 500 Mercedes

Desired Settlement
Resolve the issues not identified in the pre-purchase inspection I paid for at this dealership

Business Response
This is regarding **** ****, we have done an investigation on this 2007 G500. The vehicle was here on May 24, 2013 for a vehicle inspection. The Vehicle Inspection consist of safety checks (tire thread depth, tire pressures, brake pads measurements, and other safety concerns). This vehicle was inspected by our technician and ****'s friend, our technician pointing out any immediate concerns to ****'s friend. The concerns that **** has or had were not safety or needed immediate attention.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
In their response to my complaint, Mercedes of Long Beach claims their paid pre-purchase inspection was limited to safety checks. However, I asked this dealer both prior to the inspection and called again after the purchase three times and asked how comprehensive their inspections are relative to inspections I have had conducted at other Mercedes dealers. They represented their inspections are comprehensive and cover everything from safety to aesthetics to wear-and-tear. In fact, I specifically asked if they would point out stracthes in paint, dents, chips in windshield glass, tears in seats and they said these items would all be captured in their inspection report. I would encourage executives at this dealership to call service and ask what an inspection includes. The problem is they did not do what they said they would do and I'm out ~$5,000 due to their misrepresentation. I was told I was paying for an inspection that was more comprehensive than safety only. Again today, I called Mercedes of Long Beach main # and asked for service department. I spoke with Sofie who told me that their pre-purchase inspection would cover all aspects of the vehicle. When I asked about a tear in a seat or a chip in the windshield she said yes those items would be covered in an inspection report. They need to get their story straight.

Final Business Response
The inspection that was performed on Mr.**** vehicle was a multipoint and brake inspection for $140.00 which Mr **** had his friend that is a technician look over as well. we do offer a pre-purchase inspection and frame inspection that will cost $250.00

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The basic issue is this dealership represented that the inspection I paid for would be comprehensive and cover all aspects of vehicle flaws as is consistent with former mercedes inspections I have paid for. I told the dealership I would take the vehicle offsite for an inspection at an independent shop, but they insisted they could provide a comprehensive inspection. I was not present for the 90% of the inspection and relied on their findings.

03/10/2015Advertising / Sales Issues | Read Complaint Details
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Complaint
Dishonest sales representative.
Sales representative ****** sweiss sold me a 2011 Mercedes 350 c class in white color. Sales tag said 27,800 ****** told us we could purchase the vehicle for 26,800 with an additional $300 off for bubbling in the tint on the rear windshield. He failed to tell me the front tint was illegal which I'm not even that worried abor I just feel cheated. Well I came in the next morning and bought the vehicle for 27,500, I was excited about the $300 off that I didn't realize he did not keep his word about the 27,500 he told us the evening prior to me purchasing the vehicle. 30 minutes after driving off the lot I realized that I had overpaid and noticed a chip in the windshield. ****** said he would not replace the windshield but he would pay for te chip to be filled. I sent him photos and a receipt and I never received the check as he promised. This issue arose the date I purchased my vehicle on October XX XXXX. It is now February of 2015. I have proof of messages exchanged with ****** promising payment. I was cheated all around with this vehicle. The financial advisor we dealt with was incredible. However I am now cheated out of $1050 by ****** sweiss and what I am
Most upset about is him texting over saying I should have received a check that he had never sent in the first place. I payed $5000 down payment on my chase sapphire visa and I am financing the remainder through Mercedes Benz. I'd like my contact rewritten at the correct price and for my windshield to be taken care of. I feel very taken advantage of and I'm shocked thy a sales representative could be such a snake.

Desired Settlement
I'd like to be paid what I was overcharged and I'd like my windshield replaced or paid for as priomised by ****** sweiss. Everyone else at the dealership was so helpful I am very upset with the manner that ****** went around with in this situation.

11/10/2014Problems with Product / Service | Read Complaint Details
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Complaint
The new vehicle was damaged and the dealer is saying there is nothing they can do.
On Oct.7th, I leased a brand new mercedes E350.
I have noticed the windshield is pitted after I drove out of the dealer.I took it right back to dealer on the same day and mentioned problem. They took it in and service manager said that they will look it over. On Oct 10th, I did received a phone call from service manager name ***** and saying they are almost corrected problem but he noticed a minor problem. He said he will call back the rep. from Mercedes USA and have them look it over again. He also said he will call me back on monday which is Oct.13th. NO PHONE CALL.
I have called him several time and left message to call me back. still NO CALLS. Today Oct. 14th, I did received a call from the dealer service advisor name Selene. She said MBUSA rep. made the decision that there is nothing abnormal on my vehicle and there are nothing they( dealer) can do at this time. She also advised for me to call MBUSA customer service to resolve the problem.
I did purchased and leased the vehicle in good faith from the Mercedes of Long Beach. I am confused and angry that after service manager confirmed and agreed that problem is almost taking care of when I spoke to him on friday Oct. 10th.
The MB of Long Beach has my car in their hand since Oct. 7th.

Desired Settlement
They need to replace all the parts that I requested on service order form. I ultimately would like for MB of Long Beach change the damaged vehicle to another one since I have not drove that car no more than 2.5 hours from the delivery.

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