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Harbor Chevrolet Corporation

Phone: (562) 426-3341

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by Resolution

Complaint Resolution Log (3)
01/06/2015Problems with Product / Service | Read Complaint Details
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Complaint
They were supposed to put a tire patch on to fix leak but tire has been leaking air ever since they supposedly patched it.
In mid-August 2014 I took my Elantra here to have oil change. They informed me I also had a nail in my tire which they would fix with a patch. The tire continued to leak air after this supposed "fix." I attempted contacting them about it immediately after but they told me I would have to pay for any additional repair to the tire. Two days ago, I had the tire plugged to fix the leak and they told me there was still a nail in the tire and there was no evidence of it having been repaired previously. The tire was still leaking air ever since the first repair at Harbor Hyundai. It has now stopped leaking air after a tire service center inserted a plug and removed the nail. I believe I paid around $40 for the tire patch at Harbor Hyundai and I now requesting that amount be refunded.

Desired Settlement
Full monetary refund for tire patch.

Business Response
Contact Name and Title: ** ******* Serv MGR
Contact Phone: (XXX)XXX-XXXX
We are more than happy to issue a refund to
the consumer. The amount paid by the consumer
was $20.00. We will contact the consumer and
mail the consumer a check with a copy of his invoice showing the amount he paid.

Complaint Response Date bumped because: Holiday

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund for the service work performed (or not performed) that did not fix the problem with my tire.

I would also like to add that this business should have gone beyond just a simple refund due to the time and effort I had to expend resolving this issue including: repeatedly refilling tire with air, finding someone else to fix it, contacting BBB to get a refund, and having to drive to the post office to pick up the check because they sent it signature required. All in all it was a pain in my backside. Horrible car dealer.

08/22/2014Problems with Product / Service | Read Complaint Details
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Complaint
To Whom It May Concern:Hyundai Corporation Harbor Hyundai of Long Beach, CA Dupont Coating Division My name is Gwen ***** and I purchased a Hyundai Santa Fe Sport 2.0t from Harbor Hyundai of Long Beach on 6/18/13. I purchased my vehicle from you because after speaking to various dealerships I felt your salespeople and especially Doug Van Dyck were honest and tried to work out the best deal for me. To complete the transaction I went into Jonie ********* office to take care of the financing and during this time she told me about the Dupont Coating and how it avoided many issues in regards to keeping the surface of the car looking good. She said she had it on her car and it worked really well. The cost was $599.00 and I agreed to the treatment. I put down $20,000. Toward this vehicle and since I had excellent credit it was a very easy deal to finance. This is the part in which I am going to outline and I want to know where LOGIC does not play into zero responsibility for the paint on my car that is now ruined from the Dupont coating. -I picked up my new car with the Dupont coating on and drove to my son's house in LB. The next morning I came out and due to overnight moisture when the paint was wet it left water marks. Dealership stated it was not applied correctly and had me bring the car in. The same day after the coating I had my car on the street and found bird droppings on the back tailgate and roof. When we noticed this we immediately took plain water and a soft cloth to remove the fresh droppings. After wiping them off it left a huge stain and burned into the paint. My son took photos and called Hyundai again and this time they gave me Dupont's number in Florida. I spoke to Cindy and she said to call Mike who is the rep for Southern Ca. I called Mike and he said for me to meet him at your dealership in LB. After looking at the car he agreed that droppings did eat into the paint. He said it would be taken care of but this time your person (Hyundai) who applies the finish buffed into the clear coat. When this was done Mike said Hyudai would take care of this. At this point does anyone either from DUPONT or HYUNDAI take RESPONSIBILITY for the damage that was done to my new paint finish? Due to the ineptness of your employees this is the reason for wanting to correct this damage to the finish of my car in the first place. Please note this was a brand new vehicle! I spoke to Bill Saul three weeks ago and he came out to look at the car. He agreed and said he did see what I was talking about. I had just taken the car to be washed up the street from Hyundai. My son and I always have taken our cars in to be HANDWASHED! This time the manager at the car wash asked me why I had all these buffed swirl marks on my car. I told him it was the Dupont coating. I called down at Hyundai again last week and I spoke to Joni *******. She said to me to bring the car down and she would work something out so that I would be happy with the end product. She alluded to the fact that she would work to get me into another Hyudai but that I could not have a black finish and no Dupont coating. I told her I was really grateful and my son and I went to the dealership 2/24/14 at 1:15 pm. She told me to take a look with a salesperson to see if there was a color in the lot that I liked. After being there for 3 Hours and 15 Minutes and not hearing a thing about what she was working on I finally asked Jonie what she planned on doing. She said that she would put me into a new Hyundai for $9000.00 dollars. Why would I want a new car and with the cost of an additional $9000? I was extremely happy with the car I had with only 3300 hundred miles on it. All I wanted was either you the dealership or Dupont to take care of the mistakes that you clearly made. For Bill Saul to state the carwash was responsible for these swirl marks is totally wrong. This carwash has been in the same location for many years. Do you honestly think they could stay in business if they were so inept? They have all types of very expensive cars coming and going all day. This is an incident that occurred when my son and I were waiting to hear about the car. Jonie came out and mentioned something regarding my husband. I told her it was my son and she responded that she thought I liked younger men. I did not appreciate this comment and was very unprofessional.

Your case manager at corporate "ERIC" told me that there was nothing to be done and it was no one's fault except mine. I vehemently will not accept this illogical decision. Does anyone see a lack of complete logic when it comes to this issue? Is this a perfect act of "PASSING The BUCK??????" I do want someone to get back to me regarding "how this issue is going to be taken care of". I have a friend who works at one of the major TV stations that listens and takes care of consumer reports. I'm sure a great company such as Hyundai does not want anything negative or detrimental to be said about them or the way they handle customer service issues as this. Perhaps someone from either company better look again at the steps that led up to this total lack of responsibility and why I am unhappy about my car. Please answer a question regarding my warranty that Eric said will no longer be withheld, is he referring to the paint warranty or the engine and drive train warranty as well? Regards, Gwen ***** ********************* @hotmail.com.

Desired Settlement
For resolution in this matter I would ask of the dealership and Dupont to refund my $600 for the cost of the product or repaint my vehicle due to the prior damages from the application of the product. I can have my son attach the Dupont Guarantee if this would help in determining why they no longer will abide by the terms of this guarantee.

Business Response
Ms. Palacios,

Per our conversation, while we don't feel we are at fault in this situation, we would be happy to refund Gwen Wayne the amount she
paid for the Dupont product. Upon confirmation of the amount, we will mail a check. It should go out sometime this week.

Thank you,


Les Saul, General Manager
Harbor Automotive (Chevrolet and Hyundai)
3770 Cherry Ave.
Long Beach, Ca. 90807
ph 562-426-3341
fax 562-988-8678
lsaul@harborchevrolet.com

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)

07/15/2015Problems with Product / Service

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.