BBB Business Review

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This Business is not BBB Accredited

Courtesy Chevrolet

(877) 884-8173View Additional Phone Numbers3640 Stevens Creek Blvd, San JoseCA 95117-1292http://www.courtesychevrolet.com

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BBB Accreditation

Courtesy Chevrolet is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Courtesy Chevrolet's rating include:

  • Failure to respond to 5 complaints filed against business.
  • One complaint filed against business that was not resolved.

Customer Complaints SummaryRead complaint details

9 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Guarantee / Warranty Issues2
Problems with Product / Service4
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Courtesy Chevrolet

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 05/03/2013Business started: 09/01/2011
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 266747 for this company. As of our verification date, this license is valid.

Type: Bureau of Automotive Repair

Check License Status: http://www2.dca.ca.gov/pls/wllpub/WLLQRYNA$LCEV2.QueryView?P LICENSE NUMBER=266747&P LTE ID=1101

Please note that governmental licensing information may not be current.

Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Troy Pelzl (Executive Manager)Customer Contact: Cheryl Morrison Bon Gotuaco (Service Director)
Number of Employees

101

Business Category

Auto Dealers - New Cars, Auto Dealers - Used Cars

Products & Services

This company offers the sale and service for new and used cars.

Alternate Business Names
Stevens Creek C, LLC

Customer Review Rating plus BBB Rating Summary

Courtesy Chevrolet has received 1.0 out of 5 stars based on 1 Customer Review and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.